Receptionist - Dental Front Desk / Call Center

Treasure Coast Community Health•Vero Beach, FL

About The Position

Treasure Coast Community Health (TCCH), a Federally Qualified Health Center with locations throughout Indian River County, Florida, is seeking a Dental Receptionist to provide customer service to patients calling or visiting its dental centers. The receptionist operates a multi-line telephone system, routes calls, uses TCCH electronic systems to schedule and update patient information, verifies insurance as applicable, and checks patients in and out. Flexibility to travel between TCCH dental locations as needed is an important requirement. The role supports the daily operation and patient flow of dental offices, including appointment scheduling and confirmation, patient registration, account inquiries and cashier functions, insurance verification, and communication with dental staff and other TCCH personnel. The receptionist maintains patient confidentiality, a professional appearance, and an orderly work area, and performs other duties as assigned.

Requirements

High school diploma or GED.
Three to six months of prior reception experience in healthcare and computer experience are strongly preferred.
Flexibility to travel between TCCH dental locations as needed.

Nice To Haves

Three to six months of prior reception experience in healthcare.
Computer experience.
Bilingual English/Spanish.

Responsibilities

Open and close the dental office according to office protocol.
Greet and welcome patients; check patients in and out, verifying and updating patient information.
Confirm the next day's appointments and confirm other appointments when applicable.
Answer incoming calls courteously and efficiently, route calls to appropriate personnel, handle patient account inquiries, and coordinate clinical telephone communications.
Schedule and reschedule dental appointments by phone, in person, and for walk-in patients in accordance with published scheduling parameters; answer appointment questions.
Gather personal and insurance information and document it in the patient chart.
Verify insurance coverage before visits, including active coverage, co-pays, deductibles, eligible treatment, and pre-authorization as applicable.
Assist with patient account activities, including collecting or pre-collecting payments and updating patient data; perform cashier functions and reconcile the daily cash drawer at checkout.
Inform patients of balances, route them to the appropriate department, and verify and explain sliding-scale appointments.
Provide accurate information about the organization and communicate effectively with the Dental Manager, Dental Director, dental staff, billing, and other TCCH personnel to support practice operations.
Help patients with directions and coordinate patient flow from the waiting area to examination and treatment areas.
Prepare and post daily appointment schedules.
Provide patient support as needed, including translation assistance, scheduling sliding-scale appointments, and completing registration forms.
Maintain confidentiality of patient information, put patients at ease by discussing care options at TCCH, and maintain a professional appearance and orderly work area.
Attend mandatory and other job-related educational conferences and gather departmental input for notes before team meetings.
Perform other duties as assigned.