Dental Front Desk Receptionist

ONEWORLD COMMUNITY HEALTH CENTERS INC•Omaha, NE

5d•Onsite

About The Position

The Dental Front Desk Receptionist serves as one of the first points of contact for patients and visitors at the clinic. The role provides prompt, informative, and professional customer service and ensures patient registration is timely, accurate, and secure. The receptionist also assists the dentist when needed. The position handles inbound and outbound calls to schedule, confirm, and follow up on appointments; uses the Lighthouse Texting service to enter patients and schedule appointments; registers patients and gathers documentation for accurate billing; verifies and enters insurance information; and completes prior authorizations for Medicaid and other insurance companies. The receptionist computerizes billing for Medicaid and third-party payers and informs patients about OneWorld’s billing and collection policies and sliding fee scale. Under the supervision of the Dental Operations Manager, the receptionist establishes payment plans when policy requirements are met, works with patients to collect payment before treatment plans are executed, accepts and records fees, issues receipts as appropriate, reconciles payments to appointments, delivers daily receipts to the safe, and posts payments to patient accounts. Duties may evolve, and additional tasks may be assigned to support the organization.

Requirements

High school diploma or equivalent.
Proficiency in both English and Spanish.
Strong computer skills in Microsoft Office.
Strong attention to detail.
Positive customer service skills, effective teamwork skills, and a proactive attitude.
Ability to maintain an appropriate filing system for retrieving needed information.
Ability to relate effectively to providers, patients, and representatives of third-party payers and work as a member of medical office staff.
Ability to perform assigned duties independently or with minimal supervision.

Nice To Haves

Experience with Dentrix or another comparable software system.

Responsibilities

Provide prompt, informative, and professional customer service to patients, visitors, and staff.
Ensure timely, accurate, and secure patient registration.
Assist the dentist when needed.
Handle inbound and outbound calls to schedule, confirm, and follow up on appointments.
Use the Lighthouse Texting service to enter patients and schedule appointments properly.
Register patients and obtain documentation needed for accurate billing.
Verify and enter insurance information.
Complete prior authorization processes for Medicaid and other insurance companies.
Computerize billing for Medicaid and third-party payers.
Inform patients of OneWorld’s billing and collection policies and explain the sliding fee scale accurately.
Establish agreed-upon payment plans when policy requirements are met, under the supervision of the Dental Operations Manager.
Work with patients to collect payment for services before treatment plans are executed.
Accept and record fees and issue receipts as appropriate.
Reconcile money received to appointments and deliver daily receipts to the safe.
Post patient payments to patient accounts.
Perform additional duties as assigned to support the business and evolving organizational needs.