DENTAL PSR (3005)

CVHS HEALTH SERVICES

15d • Onsite

About The Position

The Dental PSR (Patient Service Representative) position is a full-time role located in Petersburg, VA, within a high-volume, team-oriented dental practice. This role is crucial for patient flow and administrative support, involving direct patient interaction from arrival to checkout. Key responsibilities include managing patient demographic and insurance information in an Electronic Medical Records (EMR) system, scheduling and tracking appointments, processing payments, and preparing daily bank deposits. The PSR also handles patient inquiries, explains charges, identifies eligibility for financial assistance, and coordinates transportation when necessary. The position requires attention to detail, excellent customer service, and the ability to work effectively under pressure in a dynamic environment. The company offers a comprehensive benefits package, including eligibility for Public Service Loan Forgiveness, a retirement plan with employer contributions, health, dental, and vision insurance, and tuition reimbursement.

Requirements

• High school graduate.
• Demonstrates competence for essential job functions.
• Detail oriented.
• Excellent customer service skills.
• Ability to work well with others.
• Flexibility and ability to work under pressure.
• Neat appearance.
• Good telephone skills.
• Respect for patient confidentiality.
• Ability to plan and coordinate work.
• Ability to deal tactfully and courteously with CVHS staff and patients.

Nice To Haves

• 3 years of dental office experience.
• Experience with or knowledge of EMR system.

Responsibilities

• Greets patients on their arrival and directs to proper area.
• Updates patient demographic and insurance information into the electronic medical records for new patients and makes changes, as necessary, to existing patient accounts.
• Assures that all patients are checked in.
• Secures appropriate authorization from outside providers as necessary.
• Enters medical, dental, pharmacy, transportation and ancillary service visits and related cash payments, into the computer system.
• Generate STAT referrals as assigned.
• Collects payments for services, current and past at time of check out.
• Explains patient charges at time of check out.
• Prepares daily reconciliation of input data to computer output for daily charges and payments.
• Prepares daily bank deposit of cash received.
• Delivers bank deposits to bank as necessary.
• Answers patient questions regarding their accounts and recommend balance adjustments as appropriate.
• Maintains accurate and up to date computerized appointment system.
• Records appointments scheduled, canceled or broken.
• Notifies patients and staff of cancellation or schedule changes.
• Assures that daily No-Show records are recorded in the EMR system.
• Explains CVHS services and appropriate patient policies and procedures.
• Identifies patients who might qualify for financial assistance.
• Refers patient complaints to appropriate CVHS personnel for resolution.
• Arranges, coordinates, and prepare daily list for transportation when necessary.
• Assures a form of identification is on all patient records prior to scanning into EMR.
• Prepare/print/fax within the EMR any medical/dental records requested from outside organizations.
• Review EMR for quality assurance as requested.
• Miscellaneous duplicating of forms, telephoning, etc.
• Processes Payment Plans.
• Performs other duties as assigned by supervisors.
• Acts as back up to other Front Desk staff as requested by supervisor.
• Attends work as scheduled.

Benefits

• Public Service Loan Forgiveness (PSLF) Eligible Employer: CVHS is a 501(c)(3) non-profit organization
• Retirement Plan with 5% Employer Contribution to the retirement plan (no employee contribution required)
• Comprehensive Benefits Package including Health with no co-pay, Dental, Vision, Disability, Wellness Reimbursement, and more
• Fully Integrated Electronic Health Record (EHR) – eClinicalWorks (eCW)
• License reimbursement and tuition reimbursement
• 10 Employer-Paid Holidays Per Year
• Vacation time available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees