DENTAL PSR (3046)

CVHS HEALTH SERVICES • Bowling Green, VA

7d • Onsite

About The Position

The Dental PSR (Patient Service Representative) position is a full-time role located in Bowling Green, VA, operating Monday-Friday. This role is within a high-volume, team-oriented dental practice. Key responsibilities include patient greeting, managing demographic and insurance information in the Electronic Health Record (EHR) system (eClinicalWorks), handling appointments, collecting payments, explaining charges, and preparing daily financial reconciliations and bank deposits. The PSR also addresses patient inquiries, identifies eligibility for financial assistance, and manages medical/dental record requests. The employer is a 501(c)(3) non-profit, making the position eligible for Public Service Loan Forgiveness (PSLF). The role offers a comprehensive benefits package including a retirement plan with employer contribution, health, dental, vision, and disability insurance, wellness reimbursement, license and tuition reimbursement, and paid holidays and vacation time.

Requirements

• High school graduate.
• Demonstrates competence for essential job functions.
• Detail oriented.
• Excellent customer service skills.
• Ability to work well with others.
• Flexibility and ability to work under pressure.
• Neat appearance.
• Good telephone skills.
• Respect for patient confidentiality.
• Ability to plan and coordinate work.
• Ability to deal tactfully and courteously with CVHS staff and patients.
• Should have experience with or knowledge of EMR system.

Nice To Haves

• Some dental office experience.

Responsibilities

• Greets patients on their arrival and directs to proper area.
• Updates patient demographic and insurance information into the electronic medical records for new patients and makes changes, as necessary, to existing patient accounts.
• Assures that all patients are checked in.
• Secures appropriate authorization from outside providers as necessary.
• Enters medical, dental, pharmacy, transportation and ancillary service visits and related cash payments, into the computer system.
• Generate STAT referrals as assigned.
• Collects payments for services, current and past at time of check out.
• Explains patient charges at time of check out.
• Prepares daily reconciliation of input data to computer output for daily charges and payments.
• Prepares daily bank deposit of cash received.
• Delivers bank deposits to bank as necessary.
• Answers patient questions regarding their accounts and recommend balance adjustments as appropriate.
• Maintains accurate and up to date computerized appointment system.
• Records appointments scheduled, canceled or broken.
• Notifies patients and staff of cancellation or schedule changes.
• Assures that daily No-Show records are recorded in the EMR system.
• Explains CVHS services and appropriate patient policies and procedures.
• Identifies patients who might qualify for financial assistance.
• Refers patient complaints to appropriate CVHS personnel for resolution.
• Arranges, coordinates, and prepare daily list for transportation when necessary.
• Assures a form of identification is on all patient records prior to scanning into EMR.
• Prepare/print/fax within the EMR any medical/dental records requested from outside organizations.
• Review EMR for quality assurance as requested.
• Miscellaneous duplicating of forms, telephoning, etc.
• Processes Payment Plans.
• Performs other duties as assigned by supervisors.
• Acts as back up to other Front Desk staff as requested by supervisor.
• Attends work as scheduled.

Benefits

• Public Service Loan Forgiveness (PSLF) Eligible Employer: CVHS is a 501(c)(3) non-profit organization
• Retirement Plan with 5% Employer Contribution to the retirement plan (no employee contribution required)
• Comprehensive Benefits Package including Health with no co-pay, Dental, Vision, Disability, Wellness Reimbursement, and more
• Fully Integrated Electronic Health Record (EHR) – eClinicalWorks (eCW)
• License reimbursement
• Tuition reimbursement
• 10 Employer-Paid Holidays Per Year
• Vacation time available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED