DENTAL PSR

CENTRAL VIRGINIA HEALTH SERVICES INC•Bowling Green, VA

7d•Onsite

About The Position

This is a full-time position in a high-volume dental practice offering a rewarding, team-oriented work environment. The role involves greeting patients, managing demographic and insurance information in the EHR, scheduling appointments, collecting payments, and explaining patient charges. The Dental PSR also handles financial assistance inquiries, coordinates transportation, prepares records for scanning, and processes payment plans. They may also assist with other front desk duties and attend work as scheduled.

Requirements

High school graduate.
Demonstrates competence for essential job functions.
Detail oriented.
Excellent customer service skills.
Ability to work well with others.
Flexibility and ability to work under pressure.
Neat appearance.
Good telephone skills.
Respect for patient confidentiality.
Ability to plan and coordinate work.
Ability to deal tactfully and courteously with CVHS staff and patients.
Experience with or knowledge of EMR system.

Nice To Haves

Preferably some dental office experience.

Responsibilities

Greets patients on their arrival and directs to proper area.
Updates patient demographic and insurance information into the electronic medical records for new patients and makes changes, as necessary, to existing patient accounts.
Assures that all patients are checked in.
Secures appropriate authorization from outside providers as necessary.
Enters medical, dental, pharmacy, transportation and ancillary service visits and related cash payments, into the computer system.
Generate STAT referrals as assigned.
Collects payments for services, current and past at time of check out.
Explains patient charges at time of check out.
Prepares daily reconciliation of input data to computer output for daily charges and payments.
Prepares daily bank deposit of cash received.
Delivers bank deposits to bank as necessary.
Answers patient questions regarding their accounts and recommend balance adjustments as appropriate.
Maintains accurate and up to date computerized appointment system.
Records appointments scheduled, canceled or broken.
Notifies patients and staff of cancellation or schedule changes.
Assures that daily No-Show records are recorded in the EMR system.
Explains CVHS services and appropriate patient policies and procedures.
Identifies patients who might qualify for financial assistance.
Refers patient complaints to appropriate CVHS personnel for resolution.
Arranges, coordinates, and prepare daily list for transportation when necessary.
Assures a form of identification is on all patient records prior to scanning into EMR.
Prepare/print/fax within the EMR any medical/dental records requested from outside organizations.
Review EMR for quality assurance as requested.
Miscellaneous duplicating of forms, telephoning, etc.
Processes Payment Plans.
Performs other duties as assigned by supervisors.
Acts as back up to other Front Desk staff as requested by supervisor.
Attends work as scheduled.