DENTAL PROGRAM MANAGER

SU CLINICA FAMILIAR•Harlingen, TX

8d•Hybrid

About The Position

The Dental Program Manager provides strategic and operational leadership for the Dental program across all Su Clinica sites. This role is responsible for program performance, quality, access, and growth, and working in close partnership with Clinic/Practice Managers and clinical leadership to ensure consistent, high-quality care delivery. This position manages day-to-day clinic operations at individual sites, and focuses on program development, standardization of workflows, provider support, and performance improvement across locations.

Requirements

Strong leadership and change agent management skills in a multi-site healthcare environment
Ability to drive performance improvement using data and operational metrics
Demonstrated ability to build collaborative relationships across clinical, operational, and administrative teams
Strong problem-solving skills with the ability to identify root causes and implement sustainable solutions
Effective communication skills, including the ability to influence and align diverse stakeholders
Commitment to patient-centered care and health equity
Knowledge of FQHC operations, including PCMH model and regulatory requirements
Experience with healthcare data analysis, reporting, and performance management
Familiarity with electronic health records (EHR) and related clinical systems
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Understanding of care coordination, referrals management, and access optimization strategies
Ability to maintain confidentiality and adhere to all organizational policies and procedures
Ability to work effectively in a fast-paced, evolving healthcare environment
Strong organizational skills and ability to manage multiple priorities across sites
Ability to travel between clinic sites as needed
Ability to perform essential job functions, including use of standard office equipment
Ability to travel between sites and attend meetings as required
Bachelor’s required; master’s preferred (MPH, MHA, MBA, or related)
5+ years in healthcare program management or clinical operations
Demonstrated experience with: Performance improvement, Data-driven decision-making, Multi-site program oversight, Strong leadership and changing agent management skills

Nice To Haves

Experience desired will substitute for education on a year-by-year basis.
Experience in Dental operations strongly preferred
Bilingual (English/Spanish) preferred

Responsibilities

Leads the development and execution of Dental program strategy across all sites
Identifies opportunities for program growth, service expansion, and improved patient access
Partners with executive leadership to align program goals with organizational priorities
Owns program-level performance metrics, including: Visit volume, Access (appointment availability), Quality measures (dental screenings)
Analyzes data trends and drives improvement initiatives across sites
Works with operations to address performance gaps
Partners with Clinic/Practice Managers to support consistent implementation of workflows
Manages front desk, staffing schedules, or daily clinic operations
Supports dental providers in optimizing patient flow and care delivery
Ensures compliance with all Dental related grants and programs
Partners with clinical leadership to support high-quality improvement initiatives
Monitors adherence to regulatory and HRSA requirements
Promotes a collaborative, accountable, and patient-centered culture across Dental teams
Addresses behavioral and cultural issues in partnership with clinic managers and HR
Supports staff development, training, and engagement