Dental Office Manager

Select Dental Management•Wayland, MA

1d•Onsite

About The Position

Wayland Dental is seeking a clinically-focused, patient-centric individual to join their team as an Office Manager. This role offers the opportunity to thrive in an efficient office environment with an outstanding dental team. The ideal candidate will have a strong understanding of financial management, staff leadership, and patient satisfaction. This is a full-time position with a Monday-Friday schedule.

Requirements

Working knowledge of practice management software.
Superior communication skills with the ability to quickly establish rapport and work closely with patients and staff.
Exhibit outstanding customer service.
Experience in leadership positions, managing and training new and existing employees.
Experience must demonstrate an attention to detail as well as strong project management and problem-solving skills.

Nice To Haves

Minimum experience of 3–5 years as a dental office manager/practice leader preferred.

Responsibilities

Manages all daily and monthly financial aspects of the office, including revenue cycle, EOM reporting, bank deposits, vendor management, and procurement oversight.
Understands office KPI metrics and strives to reach goals.
Manages clinical and non-clinical staff, including payroll submission, performance reviews, training, and overseeing the employee lifecycle (hiring, onboarding, training, offboarding).
Maintains appropriate and efficient staffing, communicates team and practice goals, leads staff meetings and morning huddles.
Delegates roles and responsibilities to team members.
Ensures a patient-centric, collaborative culture.
Oversees patient satisfaction and ensures a positive patient experience, addressing shortfalls and implementing improvements.
Collaborates with Regional Leader.