Dental Patient Service Representative

The Staff Pad•Ontario, CA

2d•Onsite

About The Position

The Staff Pad has partnered with a growing, community-focused healthcare organization and we are seeking a friendly, organized, and patient-focused Dental Patient Services Representative to join a growing dental team. This role is ideal for someone who enjoys helping others, thrives in a fast-paced healthcare environment, and is passionate about creating a positive patient experience. As the first point of contact for patients and families, you will play an important role in ensuring every visit is welcoming, efficient, and supportive. You will be a member of the oral health team providing direct and indirect support to the Dentist before, during, and after dental care services, while also assisting in the front & back office of the dental clinic as needed.

Requirements

High school diploma or equivalent required
Current CPR/Basic Life Support certification required
Bilingual in English and Spanish required
Strong verbal and written communication skills in English
Ability to work effectively with diverse populations
Professional demeanor with a commitment to treating patients and coworkers with dignity and respect

Nice To Haves

Knowledge of dental office procedures, equipment, and dental/medical terminology preferred
Understanding of the Sliding Fee Discount Program and adherence to policy guidelines

Responsibilities

Collaborates with the Dental Supervisor to maintain accurate and up-to-date daily, weekly, and monthly patient appointment schedules
Greeting patients and families with professionalism, warmth, and exceptional customer service
Answering incoming calls promptly and assisting patients with scheduling in accordance with the scheduling guidelines
Managing daily, weekly, and monthly appointment schedules to support smooth clinic operations
Registering patients at the time of appointment and maintaining accurate, up-to-date records in the practice management system
Scheduling follow-up appointments as necessary and communicating appointment details clearly
Keeping patients and families informed about wait times and service delays
Processing payments, issuing receipts, and maintaining accurate financial records
Supporting patient satisfaction initiatives and helping create a positive care environment
Assisting the clinical dental team with back-office support when needed through cross-training opportunities
Participating in safety, compliance, and quality improvement programs
Performing additional duties as assigned to support the dental team
Promote exceptional patient experiences by creating a welcoming, supportive, and positive environment for patients and their families