Dental Patient Care Coordinator / Patient Service Representative

Coxsackie Dental Arts • Coxsackie, NY

1d • Onsite

About The Position

Coxsackie Dental Arts is seeking an organized, personable, and customer-focused Dental Patient Care Coordinator / Patient Service Representative to join our growing team. This is an excellent opportunity for an experienced dental front office professional who thrives in a fast-paced environment and enjoys creating exceptional patient experiences. As the first point of contact for our patients, you'll play a critical role in ensuring every visit is welcoming, organized, and efficient. If you are detail-oriented, proactive, and passionate about helping others, we would love to hear from you.

Requirements

• Previous dental office experience preferred
• Knowledge of dental terminology and CDT codes
• Understanding of dental insurance verification, billing, and claims processing
• Strong customer service and relationship-building skills
• Excellent verbal, written, and telephone communication abilities
• Strong organizational and multitasking skills
• Ability to work independently and prioritize tasks effectively
• Professional appearance and demeanor
• Proficiency with Microsoft Office and general computer applications

Nice To Haves

• Friendly, outgoing, and patient-focused
• Highly organized and detail-oriented
• Self-motivated with a strong sense of initiative
• Comfortable working in a fast-paced, high-volume environment
• Dependable team player with a positive attitude

Responsibilities

• Greet and check in patients with professionalism and warmth
• Verify and update patient demographics and insurance information
• Assist patients with completing required forms and documentation
• Schedule, reschedule, confirm, and cancel appointments
• Coordinate follow-up visits and patient reminders
• Help maintain efficient patient flow and appointment schedules
• Maintain accurate electronic dental records (EDR)
• Answer incoming phone calls and respond to patient inquiries
• Manage document scanning, filing, faxing, and record organization
• Maintain front office supplies and place orders as needed
• Ensure reception and patient areas remain clean, organized, and welcoming
• Collect patient payments and discuss financial arrangements
• Explain insurance co-pays, deductibles, and balances due
• Submit and track dental insurance claims
• Manage accounts receivable and assist with collections efforts
• Enter payment information accurately into patient ledgers
• Answer billing and insurance-related questions
• Resolve patient concerns and escalate issues when appropriate
• Support patient referral and marketing initiatives
• Maintain HIPAA compliance and patient confidentiality
• Participate in office emergency procedures as required
• Manage petty cash and other administrative duties

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Employer Match
• Paid Time Off (PTO)
• Paid Holidays
• Continuing Education Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed