Front Desk

Diamond Braces•Hackensack, NJ

32d•Hybrid

About The Position

Are you passionate about making people smile? Join Diamond Braces as a Treatment Coordinator! Enjoy growth opportunities, great benefits, and a supportive team that's all about creating world-class smiles. Ready to make smiles your business? We’d love to meet you! This position is full-time. Local travel between offices may be required. At Diamond Braces, we believe in enhancing the quality of life through healthier smiles. Upholding our “No Smile Left Behind” philosophy, our mission is to offer orthodontic care that is founded on Affordability, Accessibility, and Amazing customer service (the ‘AAA Experience’). Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Previous work history
Retail/sales experience
Communication skills
Computer literacy
Education
Managerial experience
Long term goals

Nice To Haves

Bilingual is a plus

Responsibilities

Educate clients on the importance of a healthy smile – Clearly communicate the long-term benefits of dental care, fostering understanding and excitement about the treatment process
Guide clients through treatment acceptance – Support clients in making informed decisions about their care by providing clear, concise explanations of treatment options and benefits.
Answer client inquiries with excellence – Utilize strong verbal and written communication skills to respond to client questions through various channels, ensuring they feel supported and informed.
Manage appointments effectively – Ensure schedules are fully optimized, maintaining smooth client flow and minimizing wait times.
Greet clients warmly – Create a welcoming and comfortable environment, setting a positive tone for every client’s experience.
Present necessary information and documentation – Ensure clients have all the information they need, demonstrating transparency and commitment to their care.
Verify Insurance Eligibility – Confirm policy usage and limitations, and follow up with clients on their benefits and insurance coverage as needed.
Support dental staff – Provide assistance to dentists and other team members as needed, ensuring the smooth operation of the practice.
Maintain clean work environment – Uphold standards of cleanliness and safety to prevent the spread of infection, protecting the well-being of clients and staff.
Embrace flexibility – Handle miscellaneous job-related duties as assigned, adapting to the dynamic needs of the practice