Dental Operations Supervisor
About The Position
The Dental Operations Supervisor leads and develops clinical support staff (dental assistants), providing day-to-day supervision, training, mentoring, and proactive, responsive leadership. The role collaborates with the Co-Dental Operations Supervisor and Dental Department Leadership to support patient-centered care, strong staff performance, and efficient dental operations. The supervisor oversees staff hiring, onboarding, scheduling, training, competencies, performance evaluations, feedback, and morale. In collaboration with dental leadership, the role manages team responsibilities and resources, supports efficient back-office operations, resolves patient concerns, promotes compliance and confidentiality, and seeks improvements to patient experience, outcomes, and staff morale.
Requirements
- High school-level education or equivalent knowledge typically acquired through completion of a high school program.
- At least 1 year of experience in primary healthcare or a related professional setting.
- Good written and verbal communication, computer, and mathematical skills.
- Ability to prepare basic correspondence and simple reports using Microsoft Word.
- Ability to use Microsoft Excel to create tables and simple displays of information.
- Ability to use electronic dental records software.
- Ability to communicate complex and/or technical information effectively to coworkers and others.
- Ability to communicate information effectively during informal and formal verbal presentations.
- CPR certification, or ability to obtain it within the designated timeframe.
Nice To Haves
- Previous supervisory or leadership experience; relevant experience in a CBHA position with some leadership responsibility may substitute.
Responsibilities
- Supervise clinical support staff and lead them in providing compassionate patient care and service to providers.
- Assist with hiring clinical support staff, including preparing personnel requisitions, forwarding information to HR, interviewing qualified applicants, selecting hires, and notifying HR.
- Coordinate onboarding activities and training for new clinical support staff.
- Coordinate ongoing training and development, mentor staff, and complete staff competencies and annual evaluations.
- Provide regular positive and constructive feedback, evaluate performance, discuss evaluation outcomes with leadership, and work with HR to document disciplinary actions.
- Support staff morale and cultivate a patient-centered, high-performance, collegial, and positive work environment.
- Manage and delegate team roles and responsibilities effectively.
- Allocate resources in collaboration with dental leadership at other CBHA dental clinics.
- Work with the CBHA Leadership team to establish goals for efficient back-office operations, applying knowledge of practice operations and procedures, including scheduling, billing, insurance, personnel, compliance, and FQHC guidelines.
- Provide excellent customer service and timely resolution of patient concerns as needed.
- Promote clinical excellence, patient-centered and mission-focused operations, continuous improvement, and implementation of best practices.
- Use independent judgment, decision-making, and problem-solving skills.
- Lead efforts to improve operational efficiency, patient experience and outcomes, and staff morale.
- Model a culture of speaking up and ensure the team follows the organization's Compliance Program and Standards of Conduct.
- Promote a positive work culture and uphold clinic policies and procedures, including WE CARE standards of Behavior.
- Maintain confidentiality regarding CBHA activities, reports, financial information, patient health information, and other proprietary information.
- Perform other related projects and duties as assigned by the Dental Operations Director.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
