Dental Operations Supervisor

Family HealthCare Network•Hanford, CA

1d•$70,304 - $105,456•Onsite

About The Position

The Dental Operations Supervisor is responsible for direct supervision of dental support staff members and daily operations of the assigned dental clinic sites.

Requirements

Proficiency in written and verbal communication, basic mathematics, computer applications, and technical systems.
Minimum of two years of leadership experience or five years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
Minimum credit score of 650.
Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs, and other elements.
Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables, and other standard spreadsheet elements.
Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions, and other elements.
Requires a Dental Assistant certificate.
Effectively communicate, verbally and in writing, opinions and extrapolations of information collected and synthesized/analyzed.
Responsible for the resolution of conflicts.
Compiles, analyzes and prepares information in an effective written form.
Effectively conveys technical information to non-technical audiences.
Regularly required to sit and type.
Frequently required to stand or walk.
Occasionally squat, kneel, and reach above and below shoulder height to lift and/or move items up to 20 pounds.

Nice To Haves

Completion of an Associate’s Degree program with a recognized major and a minimum cumulative GPA of 2.5.
Completion of a high school diploma with a minimum cumulative GPA of 2.5, or General Educational Development (GED) with a minimum overall score of 162.5, and healthcare-related knowledge frequently acquired through completion of a trade school, para-professional, or certificate-type program.
If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma or associate’s degree.

Responsibilities

Provides supervision to departmental staff, including selecting and building talent, performance management, hiring/firing recommendations, communication, team building, training, managing work assignments, ensuring policy adherence, recommending workflow changes, assisting with budget management, and maintaining employee-related reporting.
Facilitates efficient patient flow by coordinating front and back office dental staff, operating metric tools to ensure efficient patient flow, maximizing appointment schedules, conducting audits in the electronic health record system, ensuring daily maintenance of clinical logs, and preparing staff schedules.
Ensures patient information is collected, verified, and updated, including reviewing financial options and confirming insurance eligibility.
Conducts inspections of work areas, sterilization, and lab areas to ensure compliance with OSHA, accrediting bodies, regulatory agencies, and infection control guidelines, including completing checklists, competency assessments, verifying logs, ensuring equipment maintenance and repair, and verifying sterilization workflows.
Handles patient complaints by assisting patients, developing solutions, and collaborating with the dental operations manager and other supervisors.
Facilitates patient care and coordinates with other sites to assist patients with appointments.
Verifies supplies, forms, and cash boxes are in compliance with financial policies and regulations.
Adheres to the Attendance and Absenteeism Policy.
Ability to present to and work at any FHCN location based on business need.
Performs other duties as assigned.