Dental Operations Manager

Family HealthCare Network • Fresno, CA

21h • $75,175 - $120,279 • Onsite

About The Position

The Dental Operations Manager is responsible for managing the operational aspects of dental sites. This includes overseeing daily operations, customer service, compliance, billing, business services (health information and referral), support staff, and facilities. The role involves providing management to departmental staff, ensuring regulatory compliance, overseeing various departmental functions, conducting inspections, ensuring efficient patient flow, and addressing staff concerns and patient complaints.

Requirements

• Proficiency in written and verbal communication, basic mathematics, computer applications, and technical systems.
• Completion of a Bachelor’s Degree program with a recognized major and a minimum cumulative GPA of 2.5; OR a combination of relevant experience and completion of a high school diploma with a minimum cumulative GPA of 2.5, or General Educational Development (GED) with a minimum overall score of 162.5, and healthcare-related knowledge frequently acquired through completion of a trade school, para-professional, or certificate-type program.
• If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma or Bachelor’s degree.
• A minimum of four years of leadership experience or 5 years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
• A minimum credit score of 650.
• Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs, and other elements.
• Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables, and other standard spreadsheet elements.
• Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions, and other elements.
• Ability to effectively communicate, verbally and in writing, opinions and extrapolations of information collected and synthesized/analyzed.
• Responsible for the resolution of conflicts that may arise between employees, employees and customers/clients, or with the public, other legal entities, or governmental authorities.
• Compiles, analyzes, and prepares information in an effective written form, including correspondence, reports, articles, or other documentation.
• Effectively conveys technical information to non-technical audiences.

Responsibilities

• Provides management to departmental staff, including performance management, hiring/firing recommendations, fostering a culture of accountability, developing action plans, empowering staff, delegating duties, and assisting with budget development and monitoring.
• Ensures regulatory compliance for assigned departments and adherence to all workflows, policies, and procedures.
• Oversees the completion of various departmental operations, including front registration, clinical quality measures, referral processes, radiology dosimetry badges, and Health Information requests.
• Manages department operations and resources to ensure goals are met.
• Coordinates and participates in Annual Skills Proficiency/Competency tests.
• Ensures supplies, forms, and cash boxes comply with financial policies and regulations.
• Conducts inspections of work areas, sterilization, and lab areas to ensure compliance with OSHA, Joint Commission, accrediting bodies, regulatory agencies, and infection control guidelines.
• Ensures Health Center Checklists are completed and outstanding issues are addressed.
• Maintains clinical logs, including equipment maintenance, expiration, and inventory logs.
• Ensures all required biological monitoring is completed.
• Completes internal audits to ensure compliance.
• Ensures efficient patient flow by coordinating front and back office dental services through supervisors.
• Ensures staff schedules are prepared to support appropriate coverage.
• Supports a “culture of excellence” and the “Four Pillars of Excellent Customer Service”.
• Addresses support staff concerns and patient complaints, collaborating with supervisors and other departments as needed.
• Verifies patient facilitation among sites is coordinated to assist patients with appointments.
• Adheres to the Attendance and Absenteeism Policy.
• Presents to and works at any FHCN location based on business need.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level