Dental Operations Manager

Family HealthCare Network•Fresno, CA

18h•Onsite

About The Position

The Dental Operations Manager is responsible for managing operational aspects of dental sites, including daily operations, customer service, compliance, billing, business services (health information and referral), support staff, and facilities. This role provides management to departmental staff and is responsible for performance management, including recognition, performance evaluations, coaching, counseling, and disciplinary actions. The manager also makes recommendations regarding hiring, firing, advancement, and promotion. They are expected to demonstrate core leadership behaviors, foster a culture of accountability and excellence, and develop action plans to support organizational goals. Empowering staff through effective communication and talent building, delegating duties, and managing departmental budgets are key aspects of this position. Ensuring regulatory compliance, overseeing training, and recommending workflow changes based on performance metrics are also crucial responsibilities. The role involves overseeing various operational functions, including front registration, clinical quality measures, referral processes, and health information handling. Efficient patient flow, staff scheduling, and addressing support staff concerns and patient complaints are also part of the job. Collaboration with supervisors and other departments is essential for resolving patient issues and ensuring coordinated patient facilitation among sites. Adherence to the Attendance and Absenteeism Policy and the ability to work at any FHCN location are required.

Requirements

Possesses proficiency in written and verbal communication, basic mathematics, computer applications, and technical systems, frequently acquired through one of the following: Completion of a Bachelor’s Degree program with a recognized major and a minimum cumulative GPA of 2.5; or A combination of relevant experience and completion of a high school diploma with a minimum cumulative GPA of 2.5, or General Educational Development (GED) with a minimum overall score of 162.5, and healthcare-related knowledge frequently acquired through completion of a trade school, para-professional, or certificate-type program.
If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma or Bachelor’s degree.
Have a minimum of four years of leadership experience or 5 years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
Have a minimum credit score of 650.
Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs, and other elements.
Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables, and other standard spreadsheet elements.
Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions, and other elements.
Job duties require the employee to effectively communicate, verbally and in writing, their opinions and extrapolations of information they collect and synthesize/analyze.
Responsible for the resolution of conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities, or governmental authorities.
Compiles, analyzes, and prepares information in an effective written form, including correspondence, reports, articles, or other documentation.
Effectively conveys technical information to non-technical audiences.
The employee is regularly required to sit and type.
The employee frequently is required to stand or walk; and occasionally squat, kneel, and reach above and below shoulder height to lift and/or move items up to 20 pounds.

Nice To Haves

None required.

Responsibilities

Provides management to departmental staff.
Responsible for performance management of assigned supervisors, and those supervisors’ assigned staff, including recognition, performance evaluations, formal coaching and counseling, and making decisions or recommendations regarding necessary disciplinary actions.
Responsible for making recommendations regarding hiring or firing, and the advancement and promotion of assigned supervisors, and those supervisors’ assigned staff, or any other change status of assigned supervisors, and those supervisors’ assigned staff.
Demonstrates core leadership behaviors and team one approach.
Creates a culture of accountability and excellence
Develops and manages an action plan across the assigned employee base to support the strategic direction and obtainment of goals of the organization, effectively leading change when necessary.
Empowers staff through effective communication and talent building.
Delegates appropriate departmental duties and responsibilities to assigned team members while ensuring department performance.
Assists with the development of the departmental budget and monitors the budget to ensure expenses do not exceed the budget.
Ensures regulatory compliance for assigned departments and compliance with all workflows, policies, and procedures.
Ensures department employees receive instruction/training that is in compliance with training plan, including on the job training to develop department employees and supervisor.
Works with the supervisor to ensure necessary remediation is taken.
Recommends workflow, policy, and procedure changes based on observations from performance metrics, outcomes, and feedback from supervisor.
Ensures the department maintains compliance with all employee-related reporting and tracking.
Responsible for overseeing various functions of department operations are complete.
Ensures the front registration process is properly completed, including updating demographics, verifying insurance eligibility, and depositing daily payments.
Ensures all clinical quality measures and clinical tracking is completed according to established protocols.
Responsible for ensuring compliance of the referral process, radiology dosimetry badges, and Health Information requests and handling, including scanning procedures.
Manages department operations and resources to ensure goals are met.
Responsible for coordinating and participating in the Annual Skills Proficiency/Competency tests.
Ensures supplies, forms, and cash boxes are in compliance with our financial policies and regulations.
Accountable for conducting inspections of work areas, sterilization, and lab areas to ensure compliance with OSHA, Joint Commission, and/or accrediting bodies, regulatory agencies, and infection control guidelines.
Ensures Health Center Checklists are completed and verifies outstanding issues are addressed.
Ensures all clinical logs are maintained, including equipment maintenance logs, expiration, and inventory logs.
Ensures all required biological monitoring is completed.
Ensures internal audits are completed to ensure compliance.
Responsible for ensuring efficient patient flow by working through the supervisor to coordinate the front and back office dental services.
Ensures staff schedules are prepared to support appropriate coverage.
Supports a “culture of excellence” and the “Four Pillars of Excellent Customer Service”.
Ensures support staff concerns and patient complaints are addressed.
Collaborates with supervisors, Assistant Dental Directors, and other departments when needed to resolve patient issues.
Verifies patient facilitation among sites is occurring in a coordinated manner to assist patients with their appointments.
Responsible for adhering to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions.
Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.
Performs other duties as assigned.