Dental Office Specialist
About The Position
Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. We are seeking a customer-oriented and professional Dental Office Specialist for our Jackson Heights site. The successful candidate will be responsible for scheduling appointments, registering patients, completing insurance verifications, pre-authorizations and follow-up on dental inquiries.
Requirements
- High School Diploma or GED equivalent with 2 years of working experience required.
- Ability to read and comprehend simple instructions, short correspondence and memos.
- Ability to communicate dental procedures and terminology with dental team and patient.
- Excellent customer service skills are required.
- Responsive and comfortable working in the fast-paced, high accountability environment.
- Ability to sit in front of computer long hours required.
- Ability to work flexible hours including evenings and weekends.
Nice To Haves
- Some college education with 1 year of working experience preferred.
- Experience in hospital or community health center preferred.
- Bilingual preferred (Spanish, Hindi, Bangla, Urdu).
- Knowledge of eClinicalWorks EMR is preferred.
- Engaged in learning and continuous quality improvement.
- Demonstrated commitment to professional development.
Responsibilities
- Greet all patients and provide basic orientation to the center and all available services.
- Create and submit referral forms to all dental insurances.
- Respond to all dental related questions from patients, including referral/emergency referral.
- Provide updated dental insurance changes to patients, including fee schedules from PPO/HMO dental plans.
- Assist billing department by verifying EOBs and claims.
- Keep an updated list of dental insurance contact information.
Benefits
- 12 Paid Holidays
- vacation and sick leave
- Health Insurance Coverage
- Flexible Spending Account
- Life Insurance
- Employee Assistant Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
