Dental Office Manager

Casa Smiles • Hialeah, FL

4d • Onsite

About The Position

We are looking for an exceptional Office Manager / Operations Leader to take ownership of the day-to-day operations of our busy pediatric dental practice. Dental experience is a major plus, but it is not required. We are open to an outstanding operations leader or medical/healthcare office manager who has the leadership ability, urgency, and organizational skills to run a fast-paced practice. Our ideal candidate: Fluent in Spanish and English — REQUIRED Has strong leadership and people-management skills Takes ownership, solves problems, and follows through without needing constant direction Is highly organized, proactive, and comfortable managing a fast-paced operation Can hold a team accountable while building a positive culture Is comfortable with numbers, KPIs, scheduling, collections, and operational goals Is hands-on and willing to jump in wherever needed Communicates confidently with patients, parents, employees, and ownership Has dental or medical practice management experience preferred, but not required Most importantly: We are looking for a high-energy, accountable operator who can take charge of an office, lead a team, and get things done. If you are an exceptional manager who loves creating order, solving problems, and driving results, we want to meet you. Founded over 36 years ago, our practice offers both pediatric dentistry and orthodontic services. At Casa Smiles, it’s a team effort with one shared goal: creating and preserving healthy habits from a very young age through adolescence. Our doctors have been specially trained to work with children and understand the unique needs of young patients. Plus, having an orthodontist working alongside a pediatric dentist makes it easier to catch issues early on and plan ahead. OUR MISSION: We provide children with quality dental care in a warm and welcoming environment, while instilling life-long habits to ensure healthy teeth and gums.

Requirements

• Fluent in Spanish and English
• Strong leadership and people-management skills
• Takes ownership, solves problems, and follows through without needing constant direction
• Highly organized, proactive, and comfortable managing a fast-paced operation
• Can hold a team accountable while building a positive culture
• Comfortable with numbers, KPIs, scheduling, collections, and operational goals
• Hands-on and willing to jump in wherever needed
• Communicates confidently with patients, parents, employees, and ownership

Nice To Haves

• Dental experience
• Medical/healthcare office manager experience
• Dental or medical practice management experience

Responsibilities

• Oversee daily front office operations including scheduling, patient check-in/check-out, and workflow management
• Manage billing, insurance verification, claims submission, and accounts receivable
• Recruit, train, and supervise administrative dental office staff
• Ensure a positive patient experience by resolving concerns and maintaining high service standards
• Monitor key practice metrics and generate reports to support practice growth
• Maintain compliance with HIPAA regulations and dental office policies
• Coordinate with dental providers to optimize scheduling and patient flow

Benefits

• Employee discounts
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed