Dental Office Manager

Smile Brands•Bonney Lake, WA

5d•Onsite

About The Position

As a Dental Office Manager, you’ll play a key role in creating an exceptional experience for our patients while helping your team and practice thrive. You’ll lead the day-to-day operations of the office, support team performance, and partner with the doctor and clinical team to create a positive, productive practice environment. At Smile Brands, we believe Smiles For Everyone® starts with taking care of the people who make those smiles possible.

Requirements

1+ year of experience managing or leading a dental office preferred.
Experience leading, coaching or developing a team.
Knowledge of dental terminology and the day-to-day operations of a dental practice.
Strong communication and interpersonal skills.
A patient-first mindset and commitment to creating an exceptional experience.
Ability to prioritize, problem-solve and make decisions in a fast-paced environment.
Strong organizational skills and attention to detail.
Comfort working with practice performance, scheduling and financial metrics.
A positive, collaborative leadership style.
We’re looking for a leader who is people-focused, accountable and motivated by results. You know how to create a great patient experience, bring a team together and keep a busy dental practice moving forward.

Responsibilities

Lead the day-to-day operations of the dental practice, ensuring the office runs efficiently and delivers an exceptional patient experience.
Partner with the dentist and clinical team to support practice goals, patient care and overall practice growth.
Lead, coach and develop the office team, creating a culture of collaboration, accountability and engagement.
Oversee patient scheduling and help ensure the practice is operating at its full potential.
Monitor practice performance, including production, collections and accounts receivable, and identify opportunities for improvement.
Manage office expenses, supplies and operational resources.
Support recruiting, onboarding, training and retention of team members.
Help create a welcoming environment for patients and ensure concerns are addressed quickly and professionally.
Ensure the practice follows company policies, regulatory requirements and applicable dental compliance standards.
Monitor equipment and facility needs and coordinate maintenance when necessary.
Recognize opportunities to improve the patient and team experience and turn ideas into action.