Dental Office Intern

COAST DENTAL•St. Petersburg, FL

1d•Onsite

About The Position

Function as a learning and support role within the dental office, rotating through both front office and clinical/sterilization areas. Under the direction of the Office Manager and clinical staff, the intern gains hands-on experience with patient interaction, basic administrative tasks, and infection-control procedures while supporting the daily operations of the practice.

Requirements

Basic clerical and administrative skills.
Excellent customer service skills with professional and courteous phone etiquette.
Basic computer knowledge; working knowledge of Microsoft Word required and Microsoft Excel preferred.
Strong organizational skills with the ability to multi-task and follow written and verbal instructions in a fast-paced, patient-focused environment.
Understand and abide by HIPAA regulations and maintain patient confidentiality at all times.

Nice To Haves

Basic knowledge of insurance and dental terminology helpful.
Experience with dental software such as Denticon helpful.
Currently enrolled in or recently completed a dental assisting, dental hygiene, healthcare administration, or related program preferred.
Willingness to learn both front office and clinical/sterilization procedures; current Basic Life Support (BLS)certification preferred.

Responsibilities

Exercise excellent customer service while interacting with patients both over the phone and in person.
Assist with checking in patients and completing patient registration under the direction of the Office Manager.
Assist with scheduling and confirming patient appointments within operational standards.
Learn insurance verification procedures and help confirm coverage and benefit limits prior to patient visits, as directed by the Office Manager.
Sterilize and disinfect instruments, set up instrument trays, and help prepare treatment rooms under the supervision of clinical staff.
Learn and comply with state and Federal OSHA laws, infection control, and safety standards, including wearing personal protective equipment (PPE) and properly disposing of contaminated or bio-hazardous materials.
Help ensure treatment rooms are appropriately equipped and stocked with inventory, and notify the Office Manager when supplies need to be re-ordered.
Participate in morning huddle, chart review and all routine office meetings as necessary.
Understand and abide by HIPAA regulations and maintain patient confidentiality at all times.
Assist with keeping the front desk, treatment, and sterilization areas clean, organized, and neat, and attend continuing education and training seminars as scheduled.
All other duties and responsibilities as assigned.