Dental Office Coordinator / Administrative Lead
About The Position
We are a dynamic and rapidly expanding Dental Support Organization (DSO) led by passionate dentists and entrepreneurs. With 7 practices across Southern California, we are committed to building a patient-centered, team-driven culture that transforms the dental experience. As we scale, we're looking for a detail-oriented, process-driven Dental Office Coordinator / Administrative Lead to help strengthen our systems, ensure compliance, and support the continued growth of our Rancho office. The Dental Office Coordinator / Administrative Lead is a systems and quality control role — not a traditional front desk position. This role supports administrative control, front office accountability, and operational efficiency, allowing the Office Manager to remain focused on treatment coordination and practice growth.
Requirements
- High School Diploma or equivalent required
- 2+ years of dental front office or administrative experience
- Strong understanding of dental insurance, billing, and accounts receivable
- Experience reading and interpreting AR aging reports
- Familiarity with dental software (Open Dental and/or Practice by Numbers preferred)
- Detail-oriented and process-driven with a quality-control mindset
- Strong communication and accountability skills
- Ability to identify inefficiencies and implement improvements
Nice To Haves
- Open Dental and/or Practice by Numbers preferred
Responsibilities
- Oversee daily front desk flow and ensure schedule efficiency across the practice; maintain accurate and complete patient records and documentation
- Perform routine chart audits to verify accuracy and compliance; ensure clinical notes, x-rays, and documentation meet office and regulatory standards; flag and follow through on missing or incomplete records
- Monitor AR aging reports and identify problem accounts; coordinate with the billing team to resolve outstanding balances; track insurance delays, denials, and follow-ups to resolution
- Support the Office Manager with reporting, KPI tracking, and accountability systems; monitor key performance indicators including production, collections, and case acceptance; identify operational inefficiencies and assist in implementing solutions
- Comply with all HIPAA, OSHA, and infection control standards
Benefits
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
