Dental Office Assistant (Patient Service & Scheduling) – Dental Center

Dental Center•Bangor, ME

13d•Onsite

About The Position

PCHC’s Dental Center is looking for a Dental Office Assistant. As a Dental Office Assistant, you’ll be that first friendly presence to welcome our patients when they seek dental care – both in-person and on the phone. You’ll serve a crucial role on the care team, responding to requests, performing scheduling and check-in functions, and truly rounding out the experience of our patients. PCHC is a nationally recognized non-profit organization offering integrated Medical Home Model, a collegial professional atmosphere with informed leadership, and competitive compensation and generous benefits. PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more.

Requirements

High school diploma or equivalent preferred
Three years of experience in dental office setting strongly preferred.
Strong customer service skills required.
Strong computer skills/experience required.

Responsibilities

Create a welcoming, respectful, and positive experience for patients by delivering exceptional customer service, clear communication, and compassionate follow-through both in person and over the phone.
Serve as a key point of contact for patients by managing appointment scheduling, registration, check-in/check-out processes, and daily patient flow with accuracy and efficiency.
Act as an important liaison between patients and the clinical team, ensuring information is communicated clearly, questions are addressed promptly, and patients feel heard, informed, and supported throughout their care experience.
Support patients through insurance, billing, records, referrals, and sliding fee processes while helping them understand financial responsibilities with professionalism, empathy, and discretion.
Maintain accurate patient demographic, insurance, and documentation records while ensuring compliance with organizational policies and registration requirements.
Collaborate closely with administrative and clinical staff to identify opportunities to enhance workflows, improve patient experience, and support efficient, patient-centered dental operations.