Patient Service Center Assistant

Sonic Healthcare USA • Austin, TX

6d • Onsite

About The Position

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! You’ve got a passion for patient care. You’re personable, professional, and able to multitask. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours? This opportunity is full-time during first shift. In this role, you will: Greet and check in patients as they enter the Patient Service Center. Answer the phone and direct calls as needed in a timely manner. Enter patients accurately into the laboratory computer systems. Provide a high level of customer service. Assist Phlebotomists with gathering tubes and supplies needed for drawing patients. Champion safety, compliance, and quality control. This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Requirements

• High School Diploma or equivalent
• A valid driver’s license and an excellent driving record for the past three years.
• Excellent communication skills
• Ability to work in a fast-paced environment
• Basic computer and data entry skills

Nice To Haves

• 2+ years of customer service experience

Responsibilities

• Greet and check in patients as they enter the Patient Service Center.
• Answer the phone and direct calls as needed in a timely manner.
• Enter patients accurately into the laboratory computer systems.
• Provide a high level of customer service.
• Assist Phlebotomists with gathering tubes and supplies needed for drawing patients.
• Champion safety, compliance, and quality control.

Benefits

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED