Dental Network Support Specialist

Careington International Corporation•Frisco, TX

7d•Hybrid

About The Position

For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has been delivering dental discount solutions as its core competency. Today, Careington has expanded to offer a growing portfolio of 150+ health, wellness, lifestyle and virtual health products and services designed to deliver cost savings across a spectrum of life needs. Through its affiliated nationally licensed third-party administrator (TPA), Careington also delivers full-scale administrative services, including customer service, licensed enrollment, claims administration, individual and group billing, and more. We are based in Frisco, TX and employ prospective candidates that are open to a Hybrid work environment, three days per week in the office, two from home. Minimal travel for this opportunity. If you are looking for a great company culture filled with rewarding career advancement opportunities, this is the place for you. The Dental Network Support Specialist’s primary function is to act as liaison for our in-network Dental Support Organizations and corporate dental groups in the U.S. 30% of the dental network is made up of these organizations, therefore it is very important we keep strong partnerships with our DSO’S, and operations run smoothly.

Requirements

Associate degree preferred
Intermediate computer knowledge and experience with Microsoft Applications – Excel, Word, Outlook, PowerPoint, Teams etc.
Experience with Adobe Writer is a plus
Customer Service or dealing with customers by phone is a must.
Travel will be required at times depending on company needs.
Excellent verbal and written communication skills
Ability to work within a small team, cross train and assist with overall team goals
Very detail oriented with the ability to manage time efficiently
Keen analytical and project management skills
Problem solving abilities

Responsibilities

Main point of contact for all assigned Dental Service Organizations (provider groups)
Speak with various contacts from DSO's from entry-level employees to C-level executive contacts.
Manage provider contracts and data within Careington’s proprietary CRM system
Build and send rosters on a monthly/bi-monthly basis
Maintain regular touch points with assigned DSOs through calls and emails
Educate DSO’s on client plans or state regulation and notices
Work with DSO consultants to assist with credentialing and plan reviews
Possible periodic travel to provider offices or conferences
Member complaint and grievance handling for dental groups
Assist internal team with provider credentialing audits
Recruit DSOs into additional plans
Negotiate fee schedules
Upsell new products to DSOs
Work with all network development divisions including recruitment, credentialing, and provider relations to ensure smooth experience for DSOs