Dental Lab Technician Technical Advisor - CDT Required
About The Position
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Studio 360 in Las Vegas, NV for a full-time Dental Lab Technician Technical Advisor. ACTIVE CDT IS REQUIRED. THIS IS NOT A REMOTE OPPORTUNITY. The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.
Requirements
- Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.
- Must possess great customer service skills to interact with Dentist.
- Intermediate computer skills are required.
- Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.
- CDT required.
- High School Diploma/GED
- A minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experience
- PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint)
Nice To Haves
- Knowledge of digital production such as CAD/CAM & IOS is preferred.
Responsibilities
- Provide technical assistance to our customers.
- Counsel and advise Dentists on a variety of products, including treatment plans and designs.
- Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.
- Communicate effectively with internal teams to ensure case resolutions.
- Occasional, hands-on details to restorations for corrections and modifications as needed.
- Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.
- Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.
- Responsible for continuous education on new dental products and fabrication technics
- Responsible for documenting all customer interaction using company provided software
Benefits
- health, dental, vision, disability, and life insurance
- paid holiday, vacation, and sick time
- 401K with company contribution
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
