Dental Lab Technical Advisor
About The Position
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Technical Advisor opportunity at NDX Davis Dental Laboratory in Wyoming, MI. The regular hours for this position are from 8:00 AM to 4:30 PM, Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Requirements
- Must be able to understand, read, write and speak English
- Must have computer skills including typing and familiarity with Microsoft Office products
- Verbally communicate via telephone maintaining a positive and helpful demeanor
- Verbally communicate with all levels of laboratory team members maintaining a positive demeanor
- Takes initiative
- Excellent listening skills
- Attention to detail
- High school diploma or equivalent
- Minimum 5 years of experience in a dental environment
Nice To Haves
- Production experience
- Customer Service experience
Responsibilities
- Process outgoing calls to customer in a timely manner
- Facilitate assigned technical area technical calls
- Coordinate technical training with vendor representatives for the laboratory team members
- Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate
- Analyze remakes by customer and ensure any issues are resolved
- Participate in department meetings to share customer feedback
- Review Final QC data with department manager for resolution
- Work with sales team members and assist with programs as needed
- All other duties as assigned
Benefits
- health insurance
- dental insurance
- vision insurance
- disability insurance
- life insurance
- paid holiday
- vacation
- sick time
- 401K with company contribution
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
