Technical Advisor I - Dental

Digitech•Doral, FL

7d•$22 - $23

About The Position

This role serves as a Technical Advisor I in the Dental department, focusing on providing comprehensive support and technical expertise. The position involves coordinating departmental activities, acting as a liaison between divisions, and offering administrative support. Key responsibilities include managing customer interactions via phone, providing product information, updating account details, and documenting call notes. The advisor will leverage extensive technical knowledge to assist customers with problem-solving, planning, and achieving their goals, ultimately ensuring customer satisfaction and retention. A significant part of the role involves evaluating cases, advising doctors on appropriate products, and making outbound calls for case assistance. Maintaining professional relationships with dental technicians and managers, following up on specific requests, and seeking managerial guidance are also crucial aspects of this position. The role may also involve other duties as assigned by management.

Requirements

High school diploma or equivalent.
Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.

Nice To Haves

Bachelor’s degree, preferred.
RDA, DA, or CDT certifications preferred.

Responsibilities

Coordinates and performs a range of department support activities.
Serves as a liaison between other divisions/departments.
Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
Complies with customer service policies and procedures and call center operational standards.
Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
Ensures customer retention and satisfaction.
Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
Makes outbound calls on cases that need assistance.
Maintains a day to day professional relationship with dental technicians and managers.
Follows-up on specific requests made by doctors on particular cases.
Seeks advice and input from the manager when needed.
Performs other related duties and projects as business needs require at direction of management.