Dental Front Desk Patient Coordinator / Dental Receptionist

Seva Dental Team•Dublin, OH

6d•Onsite

About The Position

At Nemcik and Beers Family Dentistry, part of Seva Dental Team, the front desk is not just a desk. It is mission control. We are looking for a full-time Dental Front Desk Patient Coordinator / Dental Receptionist to help keep our busy Dublin dental office running smoothly while making patients feel genuinely welcomed, cared for, and confident from check-in to check-out. This role is a great fit for someone with dental front office experience who is organized, warm, fast on a computer, comfortable with dental insurance, and able to juggle scheduling, patient communication, insurance verification, payments, and follow-up with a steady hand. The patient experience starts before a patient ever sits in the chair. As our Patient Relations Coordinator, you are often the first voice patients hear, the first face they see, and the person who helps them understand their appointments, insurance, financial responsibility, and next steps. You are the hub of the dental office. You help the schedule stay full, the day stay organized, and patients leave feeling cared for and clear about their treatment.

Requirements

Dental front office, dental receptionist, or dental patient coordinator experience preferred
Experience with insurance verification, insurance payment posting, and EOBs required
Strong computer skills and confidence learning dental practice management software
Ability to multitask in a fast-paced dental office environment
Professional, positive, service-focused attitude
Strong communication and patient service skills
Team player who works well with doctors, hygienists, dental assistants, and front office teammates
2+ years of experience in a direct customer-facing role

Nice To Haves

Familiarity with dental practice management software is a plus

Responsibilities

Answering patient phone calls and providing excellent customer service
Scheduling, rescheduling, and confirming dental appointments
Checking patients in and out
Managing the daily patient schedule and helping keep the office on track
Verifying dental insurance benefits and eligibility before appointments
Reviewing and documenting patient financial responsibility and insurance responsibility accurately
Collecting patient payments for services performed
Following up with patients who are due for treatment or hygiene visits
Using scheduling tools to fill cancellations, openings, and past-due appointments
Following up on outstanding dental insurance claims as needed
Posting insurance payments and EOBs accurately
Collecting past-due patient balances
Supporting the dental team during morning huddles and throughout the day
Helping create a positive, organized, and welcoming patient experience