Dental Clinic Administrative & Sterilization Coordinator

Community College System of New Hampshire•Concord, NH

About The Position

Provides administrative and operational support for the NHTI Dental Clinic, including clinic office functions, sterilization services, infection control activities, inventory management, and patient support. Ensures efficient clinic operations and compliance with applicable standards while supporting faculty, staff, students, and patients. The position reports to the Dental Department Chair at NHTI, Concord's Community College.

Requirements

Associate's degree from a recognized college or technical institute in business administration, dental assisting, secretarial science, medical coding, medical assisting, or a related field; relevant education equivalency may be considered.
Two years of related experience providing administrative or technical support in a dental, medical, or similar healthcare environment, including providing program information and support to clients, students, patients, or the public.
Infection Control Prevention (ICP) training is required for candidates who do not possess a dental credential or certification.

Nice To Haves

Competency in insurance billing and coding.
Strong interpersonal, customer service, and communication skills.
Proficiency with computer applications and dental software systems.
Ability to comply with applicable regulatory standards and maintain confidentiality.
Demonstrated attention to detail and accuracy.
Strong organizational and time management skills, including the ability to manage multiple tasks and competing priorities in a fast-paced environment.
Knowledge of dental practice and clinic operations.
Knowledge of modern office practices, procedures, technology, and equipment.
Knowledge of office recordkeeping, reporting, and records management principles.
Knowledge of regulations and standards applicable to Dental Program and Clinic operations.
Ability to analyze and resolve problems and adapt to changing priorities.
Ability to contribute to the development and implementation of effective operational procedures.
Ability to exercise sound judgment and make routine decisions in accordance with established policies and procedures.
Ability to gather, organize, and maintain accurate information and records.
Ability to communicate program information clearly and effectively to students, patients, clients, and the public.
Ability to establish and maintain effective working relationships and function as part of a team environment.
Willingness to maintain an appearance appropriate to assigned duties and responsibilities as determined by the college appointing authority.
Current Certified Dental Assistant (CDA) credential preferred.

Responsibilities

Oversee the operation, maintenance, and monitoring of sterilization equipment, including autoclaves, ultrasonic cleaners, and instrument washers; maintain accurate records, logs, and compliance documentation.
Conduct and document biological monitoring (spore testing) and maintain required regulatory records.
Coordinate ordering, stocking, and tracking of clinical, laboratory, and sterilization supplies; maintain appropriate inventory levels.
Ensure compliance with CDC, OSHA, ADA, and state infection control standards related to sterilization and clinical operations.
Collaborate with faculty, staff, and clinic administrators on clinical scheduling, instrument distribution and collection, and efficient clinic workflow.
Initiate purchases of supplies and the purchase, maintenance, and repair of laboratory equipment; communicate with vendors as directed by the Department Chair and maintain related records.
Provide program information and guidance to clinic patients, students, and other stakeholders.
Coordinate Dental Clinic administrative and operational activities, including support for the Dental Clinic Manager, Clinic Office, and ADED students.
Monitor and support student activities in the Dental Clinic Office, modeling professional behavior and customer service standards.
Perform data entry and maintain accurate information in dental software systems.
Monitor laboratory eyewash stations and ensure required inspections and functionality checks are completed.
Maintain confidentiality of patient and student records and comply with HIPAA, FERPA, and other applicable regulations.
Schedule appointments for the Medicaid Clinic and Dental Hygiene Clinic as needed.
Manage electronic records and forms, including importing and exporting records and transmitting encrypted communications.
Comply with all System, College, State, and Federal rules and regulations.
Perform other duties as assigned.