DENTAL CLERK

City of Toronto•Toronto, ON

4d•CA$32 - CA$34•Onsite

About The Position

This role involves performing reception duties, assisting clients with dental program applications and forms, maintaining dental files, scheduling appointments, managing dental supplies, and processing dental claims. The position also includes providing information about dental programs, collecting payments, and handling laundry services for dental clinics.

Requirements

Experience working in a dental practice.
Experience in scheduling dental appointments; reception duties, responding to telephone inquiries regarding dental needs.
Experience in the set up and maintenance of filing systems.
Experience in ordering dental supplies and office supplies.
Experience in completing dental insurance claim forms and compiling statistical data.
Experience with customer service.
Knowledge of and familiarity with dental procedures and dental terminology.
Excellent keyboarding and data entry skills with an emphasis on volume and accuracy.
Good interpersonal, written and oral communication skills.
Ability to work in multidisciplinary teams and maintain cooperative relationships.
Ability to carry out routine duties with minimal direction.
Ability to work flexible hours including evenings and weekends.
Willingness to travel to other clinics and/or schools.

Nice To Haves

Fluency in a second language (Russian, Hungarian, Cantonese, Mandarin, Spanish, Portuguese, Tagalog, Farsi, Arabic), is an asset.

Responsibilities

Performs reception duties (i.e. answering telephone, greeting clients)
Assists clients/caregivers in completing medical history information, survey questionnaires, and applying for provincially or federally funded dental programs etc.
Ensures clients /caregivers sign eligibility forms for patients in the Ontario Senior Dental Care Program (OSDCP), “Healthy Smiles Ontario Dental Program” (HSO) and other dental programs
Completes dental forms, maintains dental files, files charts/records alphabetically and conducts annual file clearance
Maintains waiting room. Schedules appointments for the dentists, dental assistants and hygienists. Arranges dental appointments, refers patients to specialists, follows up with patients from school screening programs
Prepares staff related documentation (i.e. attendance, vacations, etc.). Maintains up to date payroll and personnel information on dental staff
Generates regular reports and monthly staff records on the computer. Enters, updates and retrieves computerized dental and clinical information using the Oral Health Information Support System (OHISS), screening program software (DSDL) and Abeldent dental software system. Prints documents as necessary
Maintains inventory by ordering, receiving, checking and stocking dental supplies
Receives dental supply requisitions from staff and arranges ordering and delivery of supplies
Arranges for repairs and transfers, and tracks and monitors safety of dental equipment
Prepares and completes records for payment of equipment repairs and supplies purchased
Collects and mails the x-ray dosimeters for recording staff exposure to radiation
Provides Toronto Public Health dental and other program information services to clients, and residents (i.e. promoting clinics as necessary, providing health brochures and pamphlets), in TPH managed dental clinics, school screening program or mobile team settings (long term care facilities, shelters or other partner agencies
Prepares dental claims for billing insurance companies
Processes and inputs dental claims and pre-authorization of dental services forms verifying the completeness and accuracy of procedure codes and payment of fees. Follows up on claims that have not been paid.
Receives and processes payments of claims as defined by policy. Provides information to inquiries from parents, clients, staff and other agencies regarding the department’s dental program (i.e. eligibility guidelines)
Packs soiled laundry and arranges for pick up, completes laundry slip, signs incoming invoice and forwards to appropriate personnel for payment