Dental Billing Coordinator/Scheduling Coordinator

MID-STATE HEALTH CENTER•Bristol, NH

2d•Onsite

About The Position

At Mid-State Health Center, care starts with people—and that includes our team. We’re a mission-driven, not-for-profit health center serving the people of central New Hampshire through compassionate, high-quality care. Our integrated model supports patients across primary care, behavioral health, dental, substance use treatment, advanced imaging, childcare, and so much more. With nearly 15,000 patients served, our work reaches every corner of the community—and it all starts with a dedicated team. At Mid-State, you’ll be part of a supportive, collaborative environment that values whole-person care, innovation, and doing good—for those we serve and for one another. The mission of Mid-State Health Center is to provide sound primary care to the community, accessible to all regardless their ability to pay. Responsible for performing billing functions for the dental department and serving as a liaison between the patient, finance department, and dental department.

Requirements

High school diploma or GED.
Minimum of one year of experience in dental billing and insurance.
Knowledge of computer, Microsoft Office applications, required.
Ability to maintain focus and accuracy when handling data, reports, or multiple tasks.
Make sound judgments within established guidelines and timelines.
Analyze information, identify issues, and develop appropriate solutions.
Clearly convey and receive information in both written and verbal form.
Prioritize multiple tasks, meet deadlines, and adapt to changing priorities.
Maintain professionalism and effectiveness in a fast-paced or occasionally high-pressure environment.
Exercise discretion and maintain sensitive information securely.

Nice To Haves

Knowledge of dental terminology, CDT codes, procedures and diagnoses desirable.
Dentrix Enterprise experience preferred.
Basic financial skills, as well as analytical skills for trend and situational analysis desired.
Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; work with frequent interruptions; be a team player.

Responsibilities

Builds, reviews, and submits insurance claims daily.
Reviews dental record to ensure accuracy of claim.
Coordinates and processes payments from insurance carriers and patients; will troubleshoot any issues related to payments.
Ensures coordination of benefits are accurate and considered as part of the financial planning.
Reviews patient accounts and determines appropriate billing distributions.
Reviews day sheets to ensure proper coding and billing procedures daily.
Processes statements and enters information into database.
Reviews past due bills and follows up on past due accounts.
Serves as a liaison between insurance carriers, staff and patients to resolve any concerns and maintain a positive working relationship.
Ensures all insurance related duties are completed in a timely and accurate manner to ensure excellent patient relations and financial success for the practice.
Achieves revenue goals by effectively managing collections and receivables, insurance billing and miscellaneous operations expenses.
Manages and assists designated office team members with appropriate payment and insurance processes.
Makes definite financial agreements with each patient in accordance with office policy.
Provides coverage of essential functions for Dental Front office positions as requested by the Dental Office Manager.
Cross-trains with other billing staff to include but not limited to sliding scale process.
Complies with federal HIPAA regulations and practice policies for the privacy and security of patient information; explains the law and our privacy policy to patients as needed; maintains appropriate documentation of access to medical records.
Attends meetings as required.
Performs other duties as assigned.
The job holder must demonstrate competencies applicable to the job position.