Dental Assistant

Western Dental•Concord, CA

About The Position

As a Dental Assistant at Sonrava, patient care is the top priority. The role supports patients and doctors during dental procedures, contributes to an excellent chair-side experience and overall patient retention, and helps deliver high-quality dental care. The position calls for a service-oriented, collaborative, flexible team member with strong analytical and follow-up skills who can work effectively in a dynamic, state-of-the-art practice environment. The Dental Assistant provides chair-side assistance, prepares and maintains equipment and operatories, supports patient education and records, and helps ensure efficient patient flow. The role also works with doctors, hygienists, Operations Leaders, and support staff to maintain service quality, safety, and integrity.

Requirements

High school diploma or equivalent.
Current radiography certification.
Dental Assistant certification as required by the state, or ability to become certified.
Maintain annual OSHA, HIPAA, and Infection Control training.
Excellent positive attitude and customer service skills.
Professionalism and integrity, including appropriate image and verbal and written communication skills.
Exceptional interpersonal and relationship-building skills, including conflict resolution.
Strong organization, planning, and analytical skills.
Ability to multitask and remain calm in a rapidly changing environment.
Computer proficiency and ability to learn new programs as required.
Ability to meet safety procedures and use personal protective equipment to minimize risks from radiographs and blood-borne pathogens.
Ability to tolerate potentially prolonged sitting and standing.

Nice To Haves

Current certification in Cardiopulmonary Resuscitation (CPR).
Current certification to monitor Nitrous Oxide/Oxygen Analgesia.
Experience in a professional environment with direct patient contact.

Responsibilities

Provide exceptional customer service and maintain an excellent chair-side manner, making the patient the top priority.
Be present, engaged, and ready to work at all assigned shift times.
Follow direction from doctors and hygienists, assist with dental procedures, and anticipate their needs.
Take, develop, and mount accurate, high-quality radiographs.
Review patient charts before the doctor arrives; record patient data and health history during exams and treatment; and transcribe the doctor’s notes.
Clean, sterilize, and prepare equipment and the operatory according to organizational procedures and guidelines before appointments.
Perform procedures efficiently and accurately to help maintain the schedule and patient flow.
Educate patients and address their questions and concerns.
Work as part of the team to deliver an extraordinary patient experience.
Partner with doctors, hygienists, Operations Leaders, and support staff to maintain excellent patient service and organizational integrity.
Assist front office staff with scheduling follow-up visits and tracking incoming and outgoing lab cases to support quality and timely products.
When assigned by the Operations Leader, monitor dental supply levels and order supplies using the approved formulary.
Promote and market Sonrava-supported practice services and retail products.
Complete assigned checklists and participate in daily huddles.
Maintain patient confidentiality in compliance with HIPAA.
Follow organizational safety policies and procedures, including OSHA and federal Blood-borne Pathogens regulations.
Complete all Learning Management System requirements.
Maintain annual OSHA, HIPAA, and Infection Control training.
Travel as needed for training and to perform job functions.