Dental Appointment Scheduler, Pulaski/Fulton
ConnextCare•Pulaski, NY
•$16 - $18
About The Position
The Dental Appointment Scheduler is responsible for maintaining the appointment schedule and scheduling routine appointments to balance patient flow within the center. This role involves managing appointments for all center providers, determining appropriate call transfers, and handling patient inquiries and concerns with compassion and professionalism.
Requirements
- High school diploma or GED is required
- Willingness to accept direction from supervisor
- Ability to work well and with compassion in stressful situations
- Professional demeanor
- Verbal and written communication skills
- Office applications preferred
- Demonstrate proper judgment and decision-making skills when necessary
- Comply with the organization's code of conduct, safety rules and adhere to all company policies
- Carry out job responsibilities in an ethical, effective, and professional manner
- Willingness and demonstrated ability to cooperate, work, and communicate with coworkers and supervisors
- Computer proficiency with Microsoft Suite and electronic medical record system
- Keen awareness of the importance of confidentiality in all aspects of the position
Responsibilities
- Schedule appointments for all center providers
- Determine if a patient call should be transferred to an appropriate party (nurse, provider, or referrals)
- Timely review and return of voice messages from patients
- Assist patients and de-escalate patient concerns as appropriate
- Assist patients with coordinating appointments that fit their needs
- Review scheduling history to ensure continuity of care
- Follow scheduling guidelines and provider templates for appropriate scheduling
- Adjust provider schedule according to time-off requests
- Prepare and send appointment letters to patients as needed
- Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information
- Coordinate with Medical Records staff with facilitation of new patient packet
- Confirm patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy
- Document in PM/EHR of any discussion with patients as appropriate
- Engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team
- Perform other duties and responsibilities as may be requested by supervisor and/or management
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
