Dental Administrator (Concierge)

Passion Dental Group Inc. • Welland, ON

7d • CA$20 - CA$23 • Onsite

About The Position

Lincoln Dental Care (Welland) is hiring a Dental Administrator (Concierge). Are you passionate about delivering exceptional service in a healthcare setting? At Lincoln Dental Care, we’re redefining what a dental experience should feel like—and we’re looking for a warm, organized, and service-driven Dental Concierge to be at the heart of it. This is not your typical front desk role. As a Dental Concierge, you’ll be the first and lasting impression for our patients, creating a welcoming, seamless, and personalized experience from start to finish. If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in delivering outstanding service, we’d love to meet you.

Requirements

• A minimum of six months to one year of experience in a customer-facing service, administrative, or reception role is required.
• Availability to work flexible hours (clinic operates 7 days a week, until 9 pm Mon–Fri and until 6 pm on weekends)
• Strong organizational skills with the ability to multitask effectively
• Excellent communication and interpersonal skills, with a patient-first mindset
• A friendly, calm, and professional demeanor
• Ability to thrive in a fast-paced, team-oriented environment

Nice To Haves

• IPAC certification is an asset, but not required

Responsibilities

• Serving as the first point of contact—welcoming patients in person, over the phone, and via email with a high standard of care
• Coordinating and optimizing appointment schedules, including filling last-minute openings
• Managing patient inquiries, referrals, and communication with external offices
• Clearly explaining treatment plans, insurance coverage, and out-of-pocket costs or payment options
• Processing billing for patients and insurance providers while maintaining accurate financial records
• Following up on outstanding accounts receivable from both patients and insurers
• Maintaining up-to-date patient records and entering data into electronic systems

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed