Dental Administrator (Concierge)
About The Position
We’re expanding—and this time, we’re bringing a brand-new Anytime Dental clinic to Waterloo. As we prepare to open our doors, we’re building an entire team of passionate, service-driven individuals across multiple roles, including Dental Administrators (Concierges) and other key clinic positions. If you’re excited about being part of something new from day one, this is your opportunity to help shape the patient experience from the ground up. At Anytime Dental, we believe a dental visit should feel welcoming, seamless, and personalized from the moment a patient walks through the door. As a Dental Concierge, you’re more than a front desk team member—you’re the face of the clinic. You set the tone, build trust, and ensure every patient feels genuinely cared for throughout their visit. If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in delivering exceptional service—we’d love to meet you.
Requirements
- Minimum 1 year of experience in administration, reception, or customer service
- Strong organizational and multitasking abilities
- Excellent communication skills with a patient-first mindset
- Friendly, calm, and professional in all interactions
- Comfortable in a fast-paced, team-oriented environment
Nice To Haves
- Experience in a dental or healthcare setting is an asset
- Experience with dental software (ClearDent, Dentrix, AbelDent) is an asset
- IPAC certification is a bonus, not required
Responsibilities
- Be the first point of contact—welcoming patients in person, over the phone, and via email
- Coordinate and optimize schedules, including filling last-minute openings
- Manage patient inquiries, referrals, and communication with external offices
- Clearly explain treatment plans, insurance coverage, and payment options
- Process billing for patients and insurance while maintaining accurate records
- Follow up on outstanding accounts receivable
- Maintain and update patient records in the electronic system
- Support the clinical team to ensure smooth, efficient daily operations
Benefits
- Part-time & Full-time opportunities
- Evenings and weekends required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
