Dental Access Rep III

University of Rochester•Rochester, NY

10d•$20 - $27•Onsite

About The Position

The Dental Access Rep III performs patient information processing functions for dental visits, including reception, registration, charge reconciliation, appointment scheduling, telephone encounter management, referral processing, benefit predetermination, and medical and dental insurance verification. The role supports patient satisfaction and accurate, efficient, customer-friendly service while ensuring information is complete enough to generate billable services. The representative may serve as a resource to new staff. The position collects and verifies patient demographic and financial information, enters data into electronic medical and patient access systems, and ensures required forms and identity checks are completed. It schedules and coordinates visits and related services, follows up on missed or canceled appointments, and supports patients through check-in and discharge. Responsibilities also include managing reception and telephone inquiries, protecting patient health information, collecting payments and reconciling deposits, obtaining insurance authorizations, and processing and tracking referrals.

Requirements

High school diploma or equivalent and one year of related work experience in an administrative office or customer service field, or an equivalent combination of education and experience.

Nice To Haves

Ability to word-process documents and enter data into a database.
Skills related to achieving customer satisfaction.
Demonstration of the ICARE values with patients, families, and staff.
Ability to act as a resource to less experienced staff.
Medical terminology experience.

Responsibilities

Collect and verify patient demographic and financial information and establish billable accounts.
Enter patient information into electronic medical record and patient access and revenue cycle systems; request email addresses for confirmations.
Ensure required patient forms and identity verification procedures are completed, including applicable Medicare Secondary Payer and HIPAA documentation.
Schedule new and return visits, monitor schedules, report problems to leadership, preregister patients, and coordinate ancillary testing, referrals, interpreters, or outside services.
Follow up on missed appointments and cancellations and complete related scheduling correspondence and forms.
Ensure patient satisfaction before discharge and print After Visit Summaries when appropriate, verifying patient identity with two identifiers.
Collect patient payments, prepare end-of-day deposits, and reconcile discrepancies.
Greet patients, identify the healthcare provider they are seeing, obtain signatures as needed, assess special needs, and monitor the reception area.
Update patients about provider wait times every 15 minutes; protect personal health information under HIPAA; and maintain cleanliness and order in the waiting room or lobby.
Assess urgency and route patients appropriately, handle complaints, and use service recovery concepts.
Answer and manage incoming clinic calls, coordinate outgoing calls, provide information, forward calls, page providers, and take messages.
Initiate insurance preauthorization, verification, and service authorization before treatment and maintain working knowledge of insurance policies and regulations.
Process internal and external referrals, prioritize them according to department policies, and track approvals and appointments.
May act as a resource to new staff.
Perform other duties as assigned.