Deltek Financial Specialist

Aston Carter • Happy Valley, OR

7d • $50 - $60 • Remote

About The Position

The Deltek Vantagepoint Support Specialist provides day-to-day system support to the finance team and employees using Deltek Vantagepoint. The role focuses on troubleshooting user issues related to timesheets, expenses, projects, and approvals, documenting common problems, and escalating complex system matters to appropriate owners.

The position is fully remote, with defined core hours from 9:00 AM to 3:00 PM PST. Collaboration and communication take place primarily through digital tools and online platforms. Timely responses to support tickets and clear documentation are essential.

Requirements

• Hands-on experience supporting Deltek Vantagepoint in a production environment.
• Strong troubleshooting and problem-solving skills focused on system and user issues.
• High attention to detail and commitment to data accuracy when maintaining and correcting records.
• Ability to communicate technical information clearly and effectively to non-technical users.
• Customer service mindset and ability to respond professionally and helpfully to support requests.
• Experience working with accounts payable processes within Deltek or similar financial systems.
• Ability to monitor, prioritize, and manage multiple support tickets and requests.

Nice To Haves

• Experience creating system documentation, standard operating procedures, or knowledge-base articles.
• Background as a Deltek Vantagepoint administrator or similar system administrator.
• Previous experience in customer service or user support environments.
• Familiarity with Deltek Vantagepoint modules related to timesheets, expenses, projects, and approvals.
• Experience working with financial systems and workflows, including accounts payable.

Responsibilities

• Monitor and promptly respond to Deltek Vantagepoint support tickets from employees across the organization.
• Troubleshoot basic system issues and answer user how-to questions clearly.
• Assist employees with timesheet and expense-related issues to support accurate and timely entries.
• Investigate and resolve project access problems, charge code questions, and approval routing issues.
• Perform routine data maintenance in Deltek Vantagepoint and correct inaccurate or incomplete records.
• Create, update, and maintain standard operating procedures and knowledge-base documentation for common issues and processes.
• Identify and document recurring system problems and user challenges to improve system usage.
• Escalate advanced configuration, financial, integration, security, or technical issues to the appropriate system owner or specialized support resource.
• Collaborate with finance and other stakeholders to support efficient and compliant use of Deltek Vantagepoint.

Benefits

• Medical, dental, and vision coverage (eligibility requirements apply).
• Critical illness, accident, and hospital coverage (eligibility requirements apply).
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available (eligibility requirements apply).
• Voluntary life and AD&D insurance for the employee and dependents (eligibility requirements apply).
• Short- and long-term disability coverage (eligibility requirements apply).
• Health Spending Account (HSA) (eligibility requirements apply).
• Transportation benefits (eligibility requirements apply).
• Employee Assistance Program (eligibility requirements apply).
• Time off/leave, including PTO, vacation, or sick leave (eligibility requirements apply).

What This Job Offers

• Education Level: No Education Listed