Delivery & Transformation Lead - Marketing Channels - Vice President

JPMorgan Chase & Co. • Wilmington, DE

13d

About The Position

The Senior Delivery & Transformation Lead on the Marketing Execution team bridges strategy and execution for large-scale marketing communications. The role oversees operational governance, delivery readiness, platform standards, and transformation initiatives, and helps establish scalable operating models that improve execution quality, reduce manual effort, and increase organizational capacity.

The lead partners with Marketing, Product, Technology, Analytics, Risk, Controls, and Delivery teams to identify process optimization, operational simplification, and automation opportunities. The role also advances adoption of AI-enabled workflows and self-service capabilities while ensuring execution remains compliant with governance, audit, and control standards. The team focuses on repeatable, scalable solutions that help meet increasing business demand while improving customer experience, operational efficiency, and speed to market.

Requirements

• Bachelor's degree in Business, Information Systems, Technology, Marketing, Project Management, or a related field.
• Proven experience leading large-scale marketing operations, delivery, transformation, or program management initiatives.
• Strong understanding of Salesforce Marketing Cloud, customer journey orchestration, marketing technology ecosystems, and associated operational processes.
• Experience managing cross-functional initiatives involving business stakeholders, technology teams, product organizations, and third-party vendors.
• Demonstrated ability to establish governance frameworks, operational processes, standards, and controls in a complex enterprise environment.
• Strong project and program management skills, including experience managing multiple initiatives, competing priorities, dependencies, and stakeholder groups simultaneously.
• Experience identifying process improvement opportunities and implementing scalable solutions that improve operational efficiency.
• Ability to analyze operational metrics and use data-driven insights to make recommendations and drive continuous improvement.
• Strong communication and presentation skills, with the ability to engage and influence stakeholders at all organizational levels.
• Experience working in regulated environments and partnering with Risk, Controls, Compliance, Audit, or Governance organizations.
• Experience leveraging automation, workflow optimization, AI-enabled solutions, or emerging technologies to improve operational effectiveness.

Nice To Haves

• Salesforce Marketing Cloud certifications and/or advanced knowledge of SFMC architecture, Journey Builder, Automation Studio, Data Extensions, AMPscript, and deployment processes.
• Experience supporting marketing transformation initiatives such as self-service marketing, insourcing programs, platform migrations, or operating model redesign.
• Experience implementing governance frameworks for AI-assisted workflows, operational automation, or marketing technology platforms.
• Strong understanding of Agile delivery methodologies and experience leading transformation initiatives in Agile environments.
• Ability to create comprehensive technical, operational, and governance documentation, including process maps, standards, training materials, and operating procedures.
• Proven track record of establishing reusable frameworks and scalable solutions that reduce dependence on manual processes and individual subject matter experts.
• Highly collaborative, solutions-oriented leadership and ability to drive alignment across diverse stakeholder groups and organizational functions.

Responsibilities

• Lead execution readiness for strategic initiatives, aligning and tracking requirements, dependencies, testing, governance reviews, and deployment through completion.
• Drive delivery governance, including intake management, prioritization, capacity planning, risk and dependency management, issue escalation, and status reporting.
• Establish and maintain Salesforce Marketing Cloud execution standards, reusable frameworks, documentation practices, and platform governance processes.
• Partner with builders, marketers, product owners, and technology teams to evaluate technical solutions, improve delivery approaches, and increase operational efficiency.
• Lead execution workstreams for platform transformation initiatives, including self-service marketing, insourcing, journey modernization, automation, and future marketing technology enhancements.
• Develop operational dashboards, delivery metrics, and executive reporting on initiative status, resource utilization, risks, dependencies, and organizational health.
• Identify opportunities to reduce manual processes through automation, standardization, reusable solutions, and AI-assisted workflows while maintaining controls and compliance.
• Support incident management, root cause analysis, audit preparation, control documentation, and continuous improvement.
• Mentor and develop execution resources through best practices, knowledge sharing, onboarding standards, and capability development.
• Collaborate with senior leadership to define strategic priorities, operational roadmaps, and scalable execution models.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior