Delivery Team Lead - Technology (Omaha, NE)

First National Bank of Omaha•Omaha, NE

12d•Hybrid

About The Position

The Delivery Team Lead works on a delivery team and reports to the Delivery Manager. This role is the primary communication point with management and stakeholders for orchestrating the team's day-to-day work. The lead manages work intake and execution in an Agile environment and organizes the team's work using the Kanban framework and a Kanban board. The role may support multiple teams and may represent multiple business units, serving as their voice within the delivery team and supporting their strategies and vision. The position calls for strong collaboration and organization, the ability to lead in a team environment, and the ability to oversee work through completion. The incumbent builds relationships with business and technology stakeholders and vendors, communicates and negotiates scope, helps prioritize and manage backlogs, and maintains a team roadmap. The anticipated work arrangement is hybrid, with three days per week of in-person collaboration and two remote days; work location may change based on business needs, and the Delivery Manager has discretion over the onsite/remote designation. FNBO describes its employee experience as centered on belonging, fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be themselves. The company is an equal opportunity employer.

Requirements

Experience in one or more of these roles: Business Analyst, Systems Analyst, Program Analyst, Product Owner, Scrum Master, or Project Management (1–3 years).
Understanding of and experience working in an Agile environment and a Kanban or Scrum framework (1–3 years).
Strong communication, facilitation, collaboration, and organizational skills.
Continuous-improvement capability and demonstrable experience improving processes and teams.
Experience with roadmapping, story writing, backlog management, and release planning.
Bachelor’s degree in a technology-related discipline or equivalent experience.
Unrestricted work authorization without a need for future sponsorship.

Nice To Haves

Experience leading a team (1–3 years).
Strong technical aptitude.
Experience working with IT vendors.
Prior technology experience, understanding of technology concepts, and experience supporting third-party software solutions.
Ability to lead demand assessments, remove impediments, and identify efficiency improvements through automation or other means.

Responsibilities

Orchestrate delivery-team work involving projects, epics, stories, requests, and tickets, and manage work in OneSource ServiceNow.
Lead work-breakdown exercises to create projects, epics, and stories.
Provide status updates on team work, escalate risks, and help remove identified blockers or impediments.
Manage team work on a Kanban board, facilitate Kanban ceremonies, and review Kanban metrics and KPIs.
Manage dependencies with other teams and attend or hold Scrum-of-Scrum ceremonies when appropriate.
Ensure adherence to software development life cycle (SDLC) governance.
Help the team prioritize work or facilitate priority discussions to balance planned work against request-ticket queues.
Lead team intake ceremonies for projects, including demand assessments and progressive elaboration for team-led project work.
Build and maintain stakeholder relationships across business and technology, and communicate and negotiate scope with stakeholders, business units, and vendors when appropriate.
Represent business units as needed, act as their voice within the delivery team, and support their strategy and vision.
Manage and prioritize the backlog with input from technology and business stakeholders.
Build and maintain the team roadmap with stakeholder input.
Manage intake for incident tickets and production support.
Support multiple teams when needed.