Delivery Services Strategy Manager (Hybrid)

Nestle Operational Services Worldwide SA•New York, NY

2d•$125,000 - $135,000•Hybrid

About The Position

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us! This Delivery Services Strategy Manager is responsible for setting the foundation, strategy, and approach for Delivery Services at Nespresso, including creating new services, defining service positioning, expanding service offerings, and enhancing customer experience. This is a hybrid role based in the Manhattan, NY Nespresso corporate office.

Requirements

Bachelor’s degree in Supply Chain or related field, or equivalent experience
5+ years of professional experience in supply chain, logistics, or transportation
Experience developing and leading functional strategies
Proficiency in Microsoft Word, Excel, and PowerPoint
Understanding of internal controls and quality audit expectations
Knowledge of transportation, delivery services, and end-to-end supply chain
Experience with ERP (Enterprise Resource Planning), OMS (Order Management System), and TMS (Transportation Management System) systems

Nice To Haves

Advanced problem-solving, analytical, and decision-making skills
Solid reporting, data management, and attention to detail
Knowledge of transportation, delivery services, and end-to-end supply chain
Ability to influence stakeholders and collaborate cross-functionally
Strong communication and interpersonal skills
Ability to work independently and perform under pressure
Results-oriented with strong planning, organization, and service mindset

Responsibilities

Create, lead, and implement strategies for Transportation Delivery Services
Identify opportunities to expand and enhance delivery service offerings
Partner cross-functionally to develop customer communication strategies
Establish targets, benchmarks, and performance metrics for delivery services
Develop and track post-service metrics to measure success and adoption
Leverage TMS platform to enhance post-purchase customer experience
Co-lead the DNR (dynamic network review) to optimize service and warehouse positioning
Define and manage delivery service customer experience plans and roadmaps
Partner cross-functionally (CRM, CRC, eComm) to align on customer communication
Leverage carrier technology to enhance and streamline customer communication
Collaborate with eCommerce on website, FAQ, and service-related customer communications
Develop and implement delivery service strategies focused on sustainability and recycling
Create and enhance services to increase customer recycling rates
Implement continuous improvement programs with suppliers to review and enhance service performance
Develop and manage customer surveys on delivery experience
Utilize TMS systems to enhance delivery and customer experience
Develop and maintain Power BI dashboards for delivery service data and costs
Leverage AI to support data automation
Prepare reports and analysis for monthly and quarterly performance reviews with third parties
Maintain and communicate financial and performance data related to delivery services