Delivery Program Manager

Canadian Tire Corporation•Toronto, ON

About The Position

The Delivery Program Manager plays an important role in orchestrating the successful delivery of multiple squads that collectively contribute to the organization's strategic objectives. The role requires strong leadership, communication, and delivery management skills to drive collaboration and ensure the program's overall success. At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here. We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs. We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can. We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.

Requirements

Financial Management: Oversee budgeting, forecasting, accruals, invoice processing, and variance analysis to ensure financial accuracy and compliance
eCommerce: Experience delivering complex digital and eCommerce initiatives across cloud-native platforms and custom development environments, including integrations, scalability, and performance optimization
Scope Management: Define project outcomes, MVPs, epics, user stories, releases, and milestones to align with business objectives
Resource Management: Develop and manage resource plans leveraging FTEs and partner resources to deliver on defined scope
Risk Management: Proactively identify, assess, and mitigate risks impacting scope, timeline, and budget; ensure timely escalation and communication
Agile Delivery: Apply Agile methodologies (SAFe, Scrum, Kanban) to drive efficient and adaptive project execution
Product Lifecycle Management: Manage end-to-end product lifecycle to deliver value-driven solutions
Soft Skills: Outcome-focused mindset, action orientation, critical thinking, problem solving, stakeholder management, effective communication, facilitation, collaboration, empathy, and emotional intelligence
Technical Tools: Planview, Excel, PowerPoint, Jira/Jira Align, Lucid, Delivery Central, Confluence

Responsibilities

Support a portfolio of work in the commercial platform group, focused on digital and eCommerce platforms
Develop a comprehensive program plan that defines the program's objectives, scope, deliverables, timelines, and resource requirements
Identify and engage stakeholders, including executives, Business sponsors, and team members
Maintain regular communication to manage expectations, gather feedback, and ensure buy-in for program initiative
Establish program governance structures, including steering committees or advisory boards, to provide oversight and guidance
Coordinate and allocate resources across multiple squads within the program
Identify and assess program risks
Monitor the progress of squad delivery within the program, tracking key performance indicators (KPIs) and milestones
Oversee the management of changes in program scope, schedule, and budget
Facilitate the closure of the program upon successful completion
Training and guidance (Establish guidelines) to the team members across squads to establish consistency