Delivery Operations Analyst

Cryptio•New York, NY

2d•Hybrid

About The Position

Cryptio is the leading enterprise-grade financial data transformation and digital asset ERP platform for accounting, financial reporting, tokenization compliance, and loan management solutions. It is a complete back and middle-office platform that delivers financial integrity and accountability for businesses in crypto. Its platform allows users to transform on-chain and off-chain crypto activity into auditable records for accounting, treasury, tax filings, license applications, loans activity, and regulatory reporting. Having recently announced our $45m series B, now couldn't be a better time to join! We're hiring a Delivery Operations Analyst to join our Delivery team. At its core, this is a data analyst role - you'll work across large, complex client datasets, drive balance reconciliations, and investigate missing data volumes during the implementation phase. You'll be directly in front of clients, communicating in external Slack channels and pushing investigations forward alongside our Enterprise Success Consultants. This role is for someone who digs into the details, finds the root cause, and knows how to turn a messy problem into a clear path forward. Strong data instincts, Excel fluency, and comfort with AI tools matter more here than any specific industry background.

Requirements

Strong data analyst instincts - you can investigate a problem independently, not just flag it.
Solid Excel skills and comfort working with large, messy datasets.
Fluency with AI tools - you use them to work faster and smarter, not just as a novelty.
Clear, precise communicator - whether that's in a client Slack channel, a handoff note, or a scoped request.
Experience in a delivery, operations, or client-facing environment where data accuracy matters.
Ability to manage competing priorities without dropping detail or clarity.
Comfort working across teams in a fast-moving environment where things aren't always perfectly defined.

Nice To Haves

Background in reconciliation, digital assets, or scripting/automation is a plus - curiosity about the space matters more than credentials.

Responsibilities

Work directly with clients in external Slack channels during the data ingestion phase, driving investigations, reconciling balances, and resolving missing volume issues alongside the Enterprise Success Consultant.
Work across large, complex client datasets to identify discrepancies, investigate root causes, and produce outputs that actually move things forward - not just surface the problem.
Support Core and Broker delivery workflows as a specialist resource for data-related issues, maintaining deep context on the clients and datasets you're closest to.
Help the Advisory team with operational workflows including recurring reconciliation, data validation, and exception resolution.
Use AI tools actively to speed up investigations, automate repetitive data tasks, and improve how the team operates.
Turn open issues into clear, well-scoped requests - with enough context that the next person can pick them up and run.
Keep documentation sharp: process notes, issue summaries, handoff materials, and anything else that makes work predictable and easy to transfer.
Surface blockers and risks early, coordinate across teams without losing context, and apply good judgment on on when to resolve directly and when to escalate.