Delivery Manager

Tennr•New York, NY

4d•$120,000 - $145,000•Hybrid

About The Position

As a Delivery Manager at Tennr, you carry our strategic and enterprise deployments from kickoff to adoption: shipping efficiently, keeping every stakeholder oriented, and leaving customers fully enabled on our products. You will work directly with executives and operators, driving technical deliverables to completion and building conviction in Tennr across the customer organization, from the C-suite down to the hundreds of end users. You will train those users personally, hold both our team and the customer accountable to deadlines, and surface blockers early and loudly.

Requirements

2+ years of experience in project or program management, ideally within healthcare or B2B SaaS implementation
A track record of driving complex, multi-stakeholder work to completion across deadlines
A track record of connecting deployments to business outcomes and long term account growth
Strong written and verbal communication, with the ability to present at an executive level and interact comfortably with all levels of an organization

Responsibilities

Plan and manage the timelines, issues, and risks for every deployment in your portfolio
Build the training materials that ensure customers can use Tennr's products successfully
Partner with Platform Strategists to make sure the workflows you design deliver maximum ROI
Create the QBRs that make that value visible to customer leadership
Keep every account in good standing so the partnership can grow
Translate deep technical complexity into language an executive or a frontline operator can act on immediately
Engage across the customer organization, from leadership to the staff who use what we deliver