Delivery Manager

FJA-US Inc.•Boca Raton, FL

8d•$116,000 - $165,000•Hybrid

About The Position

The Delivery Manager is responsible for the end-to-end management, governance, and successful execution of customer implementations and delivery workstreams. This role ensures delivery activities are strategically planned, milestones are achieved, risks are proactively managed, and commitments are met with quality and transparency. The Delivery Manager serves as the primary project and operational point of contact for assigned workstreams and acts as the coordination bridge between customers, Delivery leadership, Product, Engineering, and Support teams. This role is accountable for overall project health, maintaining delivery momentum, resolving blockers, and ensuring adherence to established delivery standards, timelines, and governance processes. This is a dedicated individual contributor role that combines project ownership, delivery leadership, and hands-on execution across customer implementations. The Delivery Manager is responsible for personally managing day-to-day delivery activities, including planning, reporting, documentation, stakeholder communication, risk management, issue resolution, and coordination, without dedicated project coordination or administrative support. This position has no direct reports and does not include people-management responsibilities. We are in a period of significant growth, transformation, and operational maturation as we continue to evolve our delivery organization, strengthen implementation governance, standardize delivery practices, and expand our healthcare technology platform. This role offers the opportunity to make a meaningful impact by helping shape how customer implementations are delivered while driving successful outcomes across active client projects. Success in this role requires the ability to manage multiple concurrent customer implementations, products, priorities, stakeholders, and competing delivery commitments while maintaining visibility into project health, risks, dependencies, and customer expectations. The ideal candidate is comfortable operating in an evolving environment, bringing structure, accountability, and execution discipline while continuously identifying opportunities to improve delivery effectiveness and customer outcomes. You will work closely with customers and cross-functional teams, including Product, Engineering, QA, Support, and Delivery leadership, to deliver complex healthcare and insurance technology solutions. This hybrid role provides significant visibility across the organization and the opportunity to influence delivery excellence, implementation consistency, and customer success as the business continues to grow and scale. Successful candidates will be comfortable partnering with Product and technical leadership to translate strategic priorities, technical dependencies, and product roadmap objectives into executable delivery plans and implementation outcomes.

Requirements

High School Diploma or equivalent
Minimum 5 years of experience in Agile delivery management or technical project management, with a proven track record of stabilizing delivery in high growth, changing, or legacy software environments
Minimum 5 years of experience in Software implementation, SaaS environments, or enterprise technology delivery using technology stacks that include AWS, Azure, GCP, RESTful APIs, and DevOps delivery pipelines
Minimum 5 years of experience leading or coordinating customer-facing delivery workstreams or implementations
Minimum 5 years of experience working with cross-functional teams, including Engineering, Product, QA, and Support
Minimum 5 years of experience partnering with Product and technical leadership to translate product roadmaps, technical priorities, dependencies, and implementation requirements into executable delivery plans and enforce alignment with agreed delivery commitments, milestones, and implementation objectives
Minimum 5 years of experience managing delivery timelines, milestones, dependencies, and risks
Minimum 5 years of experience leading and managing the delivery of complex, regulated systems with comparable data, compliance, and operational requirements
Minimum 5 years of experience with Delivery or Agile methodologies (Agile, hybrid, or structured delivery approaches)
Minimum 5 years of experience with use of delivery tools (e.g., JIRA, Confluence, or similar platforms)
Active, valid, and unrestricted authorization to work in the United States at the time of hire and throughout employment, without any sponsorship, petition, or support from the Company.

Nice To Haves

College degree in healthcare administration, business, or related field.
Certifications in project or delivery methodologies (e.g. PMP, CSM, or equivalent)
Experience in healthcare insurance technology, including claims processing, benefits administration, or related platforms
Experience in healthcare or insurance regulatory environments, including Medicare Advantage, Managed Medicaid, ACA (Qualified Health Plans), or similar programs
Experience helping drive the transition from highly customized client delivery models toward standardized platform configurations and implementation practices within SaaS or enterprise technology environments
Experience with group or voluntary benefits administration platforms, including underwriting, rating, case installation, or policy management systems

Responsibilities

End-to-end management, governance, and successful execution of customer implementations and delivery workstreams.
Strategic planning of delivery activities, ensuring milestones are achieved, risks are proactively managed, and commitments are met with quality and transparency.
Serving as the primary project and operational point of contact for assigned workstreams.
Acting as the coordination bridge between customers, Delivery leadership, Product, Engineering, and Support teams.
Accountability for overall project health, maintaining delivery momentum, resolving blockers, and ensuring adherence to established delivery standards, timelines, and governance processes.
Personally managing day-to-day delivery activities, including planning, reporting, documentation, stakeholder communication, risk management, issue resolution, and coordination.
Managing multiple concurrent customer implementations, products, priorities, stakeholders, and competing delivery commitments.
Maintaining visibility into project health, risks, dependencies, and customer expectations.
Bringing structure, accountability, and execution discipline to an evolving environment.
Continuously identifying opportunities to improve delivery effectiveness and customer outcomes.
Partnering with Product and technical leadership to translate strategic priorities, technical dependencies, and product roadmap objectives into executable delivery plans and implementation outcomes.