Delivery Manager - Client Implementation

Monstro•New York, NY

2d•$201,000 - $278,350•Hybrid

About The Position

Monstro is seeking a Delivery Manager to lead client implementation projects from kickoff through go-live and beyond. This is a critical founding role where you will lead the first client engagements hands-on while simultaneously building the delivery practice that will scale as more enterprise clients are onboarded. Over time, this role will evolve into the head of the delivery function, leading a growing team of delivery professionals. This person combines the mindset of a senior project manager with the instincts of a relationship builder. You’ll sit at the intersection of our product, engineering, and client organisations, ensuring every implementation lands successfully within complex enterprise environments—primarily banks and large financial institutions. Every client environment is different, and each implementation brings its own stakeholders, IT landscape, and organisational dynamics. You need to thrive in ambiguity and know how to drive progress within large, complex organisations. You’ll help build the delivery framework from the ground up as Monstro prepares to onboard its first institutional clients. This is an opportunity to shape how Monstro delivers implementations for leading financial institutions—establishing the playbook, defining scalable processes, and building the team over time. This is a highly client-facing role that requires significant domestic and international travel to support enterprise implementations and stakeholder engagement. Candidates should expect to travel approximately 40–50%+ of the time, including potential international assignments.

Requirements

Proven track record delivering software or SaaS implementations into large enterprise clients—banks, financial institutions, telecoms, or government.
Ability and willingness to travel extensively (approximately 40–50%+), including frequent client-site visits and international assignments as required (e.g. Middle East, Europe).
Experience at a startup or growth-stage company that sold software or SaaS services to large enterprises—not solely large consulting or systems integrator backgrounds.
Strong project management skills with the ability to manage multiple workstreams, dependencies, and stakeholders simultaneously.
Exceptional relationship-building skills—you know how to map an organisation, find your champions, and neutralise blockers.
Comfortable operating as an individual contributor on the first engagements while thinking strategically about building a scalable practice.
Experience with enterprise clients who have strict SLAs around support, uptime, and delivery—you understand what it means to not miss a commitment.
Strong written and verbal communication skills, including executive-level stakeholder management.
Valid passport and ability to undertake international business travel as required, including maintaining any necessary travel documentation and work authorization.

Nice To Haves

International experience—managing global clients, distributed teams, or cross-border implementations.
Background in building a delivery or professional services practice from the ground up.
Experience being a player-coach: excited to do the work yourself today and build the team that does it tomorrow, while still remaining hands-on.

Responsibilities

Own Client Implementations End-to-End: Lead the full lifecycle of client implementation projects—scoping, planning, execution, go-live, and handover to support.
Manage project scope, timeline, resources, risks, and dependencies across multiple workstreams.
Serve as the primary point of contact for client stakeholders during implementation.
Ensure smooth coordination between Monstro’s product, engineering, design, and support teams and the client’s IT, operations, compliance, and business teams.
Deliver the first implementation personally as a hands-on individual contributor before scaling the team.
Build & Navigate Client Relationships: Develop deep relationships across client organisations—identify decision-makers, supporters, and potential blockers.
Navigate complex enterprise environments with multiple stakeholders, competing priorities, and internal politics.
Manage client expectations and communications throughout the engagement, including executive-level reporting.
Secure necessary sign-offs from IT, operations, compliance, and business teams to keep projects moving.
Build the Delivery Practice: Design and implement scalable delivery processes, playbooks, governance models, and implementation methodologies.
Define the operating model for the delivery function as Monstro scales from initial enterprise clients to a broader customer base.
Hire, mentor, and lead future delivery managers and analysts as the team expands.
Continuously improve implementation approaches based on client feedback and operational learnings.
Collaborate Across the Organisation: Work closely with the VP of Client Support to ensure a clean handover from implementation to ongoing operations.
Partner with product and engineering to feed client requirements and implementation learnings back into the product roadmap.
Coordinate with the go-to-market team on client onboarding and training activities.
Contribute to pre-sales efforts where implementation expertise is needed to close deals.