Project Manager, Client Implementation & Onboarding

Jump • Los Angeles, CA

1d • $100,000 • Remote

About The Position

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - creating a smoother, more fan-friendly experience.
Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them boost ticket sales and deliver innovative fan experiences.
We’re a remote-first team driven by core values - begin and build with trust, play like the underdog, win as a team, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

Requirements

• 4+ years of experience in implementation, project management, or client services, ideally including ownership of enterprise client relationships
• Track record of running multiple complex implementations in parallel and delivering on time
• Experience as a primary client POC during implementation, with strong instincts for when to push, when to absorb, and when to escalate
• Strong written and verbal communication skills, with the ability to translate between technical and non-technical audiences
• Comfort going deep on product configuration and admin tooling, and explaining technical concepts clearly to clients
• Detail-oriented with excellent organizational habits and a high bar for documentation accuracy
• Comfort with technology and a strong interest in using AI tools to work more efficiently
• Collaborative mindset and a strong sense of ownership

Nice To Haves

• SaaS implementations or software integrations experience, especially with enterprise clients
• Experience supporting sales cycles, demos, or solutioning conversations
• Background in customer success or account management in addition to implementation
• Experience with project management tools like Linear or Notion
• Detail-oriented with strong documentation habits

Responsibilities

• Lead client implementation projects end-to-end, owning timelines, scope, risks, and stakeholder communication from kickoff through go-live
• Build and maintain detailed project plans, status trackers, and documentation across all active accounts
• Run client meetings and internal syncs, capture decisions and action items, and drive follow-through
• Coordinate cross-functional execution across engineering, product, and customer success, unblocking issues and escalating where needed
• Surface risks, blockers, and timeline shifts early and clearly to clients and internal leadership
• Compile status reports for clients and internal stakeholders on a regular cadence
• Keep project management tools (Linear, Notion, etc.) accurate and current as the source of truth for your accounts
• Serve as the primary point of contact for a subset of clients during implementation, owning the relationship from kickoff through launch
• Build trust with client stakeholders by understanding their business, anticipating needs, and proactively driving outcomes
• Manage client requests and questions directly during implementation, partnering with internal teams when deeper technical or product input is needed
• Translate client feedback and feature requests into well-documented requirements for product and engineering
• Lead a clean handoff to the account management team post go-live, ensuring all relevant context, configurations, open items, and client nuances are documented and transferred
• Become a deep expert in Jump's platform configuration and admin tooling, capable of independently scoping and validating client setups
• Configure client environments and review configurations done by others to ensure quality and consistency
• Serve as an internal resource on what the product can and can't do, and how to get the most out of it for different client use cases
• Identify and lead improvements to implementation playbooks, templates, and tooling
• Use AI tools to streamline routine work like meeting summaries, status updates, and documentation

Benefits

• Remote first
• Competitive salary and equity
• Flex PTO policy
• 401(k)
• Generous medical, dental and vision plans
• 16 weeks paid parental leave for primary and secondary caregivers
• $1,000 reimbursement for work-from-home tech setup
• $1,000 reimbursement for learning and development
• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed