Delivery Manager

GTT•US Texas Remote, TX

3d•Remote

About The Position

The Project Manager will own and manage the delivery of small to large and complex customer solutions through the effective coordination of internal GTT Service Delivery teams and external third-party service delivery partners. They will also support and engage closely with the customer’s project team. The Delivery Manager will be the single point of contact for all deliverables within the projects, meet required quality levels, budgets and timescales, utilizing the GTT Project Management methodology.

Requirements

Own and manage the delivery of small to large and complex customer solutions
Coordinate internal GTT Service Delivery teams and external third-party service delivery partners
Support and engage closely with the customer’s project team
Act as the single point of contact for all deliverables within the projects
Meet required quality levels, budgets and timescales
Utilize the GTT Project Management methodology
Manage communications on the project
Host weekly internal and external customer calls
Conduct face to face customer meetings monthly
Provide weekly internal and external Project Status Reports
Produce and maintain a Project Initiation Document
Monitor the project using a tracker, MS Project, and the GTT – ideal Project Management Methodology
Identify and Manage Risks, Issues, Actions and Dependencies
Perform Cost Tracking, Budget and Forecasting
Adhere to GTT’s Change Control Procedure
Report time spent on the project against what has been sold to the customer
Pass frequent Gate Control Checks with your manager

Nice To Haves

Experience with MS Project

Responsibilities

Managing Projects with a variety of products.
Typically managing multiple projects, number of assignments depends on size and complexity.
Project ownership from Project Initiation through to Customer Operations.
Setup a manage a virtual Project team
Manage all communications on the project
At a minimum host a weekly internal and external customer call, with face to face customer meetings monthly.
Provide weekly internal and external Project Status Reports
Produce and maintain a Project Initiation Document, including the scope of the project and the customer critical success factors
Monitor the project using a tracker, MS Project, and the GTT – ideal Project Management Methodology.
Identify and Manage Risks, Issues, Actions and Dependencies throughout the lifecycle of the project.
Cost Tracking, Budget and Forecasting. Ensuring the business and customer know when to expect charges/revenues.
Adhere to GTT’s Change Control Procedure
Report time spent on the project against what has been sold to the customer
Pass frequent Gate Control Checks with your manager to ensure Quality standards are being adhered to assist with GTT’s - ideal Project Methodology, suggesting and improving the fast-paced environment