Delivery Executive / Project Principal Consultant
About The Position
As a Delivery Executive, you are accountable for executive-level customer engagement and the overall health of complex SAP programs in the utilities sector. You provide strategic oversight of large, multi-workstream customer programs from initiation through close, partnering with a dedicated Project Manager who owns execution details. You serve as SAP’s primary point of contact for customer and partner leadership throughout the engagement lifecycle and oversee internal delivery groups to drive alignment, accountability, and consistent outcomes. You manage program-level risks, escalations, and governance requirements, and represent SAP’s delivery capability in executive customer conversations and business reviews. You will join the Services NA Utilities team, working alongside a dedicated Project Manager and collaborating with internal delivery groups and partner organisations. The role was created as the team restructured to enable Delivery Executives to focus on executive engagement and program leadership. SAP requires candidates in all positions to be comfortable using AI tools, including agentic AI, in their day-to-day work. This includes crafting effective inputs, automating routine tasks, evaluating AI-generated outputs for quality, and driving adoption of AI practices within their teams.
Requirements
- Experience leading large, complex customer-facing programs in an enterprise environment.
- Ability to engage fluently with customer and partner executive stakeholders.
- Proven track record overseeing multiple internal delivery teams toward shared outcomes.
- Strong delivery governance, risk management, and scope control skills.
- Strategic thinking, business understanding, influencing skills, emotional intelligence, and confidence working through complex problems.
- Comfort using AI tools, including agentic AI, in day-to-day work; crafting effective inputs, automating routine tasks, evaluating AI-generated outputs for quality, and driving adoption of AI practices within teams.
Nice To Haves
- Background in utilities or a regulated, infrastructure-focused sector.
Responsibilities
- Lead strategic oversight of large, multi-workstream customer programs from initiation through close.
- Serve as SAP’s primary point of contact for customer and partner leadership throughout the engagement lifecycle.
- Partner with a dedicated Project Manager to align execution with program strategy and customer expectations.
- Oversee multiple internal delivery groups, driving alignment, accountability, and consistent outcomes.
- Manage program-level risks, escalations, and governance requirements.
- Represent SAP’s delivery capability in executive-level customer conversations and business reviews.
Benefits
- Flexible working models
- Health and well-being support
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
