Delivery Executive / Project Principal Consultant
About The Position
The Delivery Executive is accountable for executive-level customer engagement and the overall health of complex SAP programs in the utilities sector. The role provides strategic oversight of large, multi-workstream customer programs from initiation through close and serves as SAP's primary point of contact for customer and partner leadership throughout the engagement lifecycle. The Delivery Executive partners with a dedicated Project Manager, who owns execution detail, to align program execution with strategy and customer expectations. The position also oversees internal delivery groups and manages program-level risks, escalations, and governance requirements. The role is part of SAP's Services NA Utilities team, which drives successful outcomes for utility customers across North America. It is a growth role created as the team restructured to allow Delivery Executives to focus on executive engagement and program leadership. The employee will work with a dedicated Project Manager and collaborate with internal delivery groups and partner organizations.
Requirements
- Experience leading large, complex customer-facing programs in an enterprise environment.
- Ability to engage fluently with customer and partner executive stakeholders.
- Proven track record overseeing multiple internal delivery teams toward shared outcomes.
- Strong delivery governance, risk management, and scope control skills.
- Comfort using AI tools, including agentic AI, in day-to-day work; crafting effective inputs, automating routine tasks, evaluating AI-generated outputs for quality, and driving AI practices within teams.
- Strategic thinking, business understanding, influencing skills, emotional intelligence, and confidence working through complex problems.
Nice To Haves
- Background in utilities or a regulated, infrastructure-focused sector.
Responsibilities
- Lead strategic oversight of large, multi-workstream customer programs from initiation through close.
- Serve as SAP's primary point of contact for customer and partner leadership throughout the engagement lifecycle.
- Partner with a dedicated Project Manager to align execution with program strategy and customer expectations.
- Oversee multiple internal delivery groups, driving alignment, accountability, and consistent outcomes.
- Manage program-level risks, escalations, and governance requirements.
- Represent SAP's delivery capability in executive-level customer conversations and business reviews.
Benefits
- Flexible working models
- Health and well-being support
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
