Delivery Executive / Project Principal Consultant
About The Position
As a Delivery Executive, you will take accountability for executive-level customer engagement and the overall health of complex SAP programs in the utilities sector. You will lead strategic oversight of large, multi-workstream customer programs from initiation through close and serve as SAP’s primary point of contact for customer and partner leadership throughout the engagement lifecycle. Working with a dedicated Project Manager, you will align execution with program strategy and customer expectations, oversee multiple internal delivery groups, manage program-level risks and escalations, and represent SAP’s delivery capability in executive customer conversations and business reviews. You will join the Services NA Utilities team, a group of Delivery Executives driving outcomes for SAP utility customers across North America. This growth role was created as the team restructured to give Delivery Executives space to focus on executive engagement and program leadership. You will work alongside a dedicated Project Manager and collaborate with internal delivery groups and partner organizations.
Requirements
- Experience leading large, complex customer-facing programs in an enterprise environment.
- Ability to engage fluently with customer and partner executive stakeholders.
- Proven track record overseeing multiple internal delivery teams toward shared outcomes.
- Strong delivery governance, risk management, and scope control skills.
- Comfort using AI tools, including agentic AI, in day-to-day work; crafting effective inputs, automating routine tasks, evaluating AI-generated outputs for quality, and driving adoption of AI practices within teams.
- Strategic thinking, business understanding, influencing skills, emotional intelligence, and the ability to work through complex problems confidently.
Nice To Haves
- A background in utilities or a regulated, infrastructure-focused sector is an advantage.
Responsibilities
- Lead strategic oversight of large, multi-workstream customer programs from initiation through close.
- Serve as SAP’s primary point of contact for customer and partner leadership throughout the engagement lifecycle.
- Partner with a dedicated Project Manager to align execution with program strategy and customer expectations.
- Oversee multiple internal delivery groups, driving alignment, accountability, and consistent outcomes.
- Manage program-level risks, escalations, and governance requirements.
- Represent SAP’s delivery capability in executive-level customer conversations and business reviews.
Benefits
- Flexible working models
- Health and well-being support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
