Delivery Exception Management Logistics Analyst

Apple•Austin, TX

About The Position

Apple’s Americas Delivery Exception Management team protects products, customers, and financial performance after shipments leave Apple facilities. The team identifies the causes of delivery exceptions, losses, and damage; recovers value through carrier claims; and prevents recurring issues from reaching customers. The Logistics Analyst will help shift the team from resolving individual cases to preventing failures across the Americas network. The role connects data across order, shipment, carrier, claims, and service systems to identify where and why losses occur, quantify financial exposure, and drive scalable improvements with carriers and internal partners. The analyst will also help shape a next-generation platform that automates investigation workflows and standardizes exception handling across sites and carriers. The role involves solving complex, ambiguous problems, investigating root causes, and reducing losses to protect customers.

Requirements

Bachelor’s degree in Supply Chain, Engineering, Business, Finance, Economics, or a related field.
Six or more years of experience in Transportation, Supply Chain, Logistics, or Operations.
Deep experience in a fast-paced logistics or operations environment, with end-to-end knowledge of inbound, outbound, forward, and reverse logistics.
Strong investigative mindset and attention to detail, with a demonstrated ability to combine and analyze large, complex datasets from multiple systems to find root causes, quantify financial impact, and drive decisions.
Excellent reporting and presentation skills, including the ability to turn complex findings into clear actions for senior leaders and carrier partners.
Ability to influence and gain acceptance across teams, carriers, and internal customers in sensitive situations such as carrier negotiations and loss investigations, while building relationships with senior stakeholders.
Advanced Excel skills.
Ability to operate independently in an ambiguous, deliverable-focused environment and adapt to changing priorities and tight deadlines.
Foundational understanding of AI/ML concepts and how they can automate investigations and improve decisions.

Nice To Haves

Experience in exception management, claims, loss prevention, or freight security.
Experience with Tableau, ThoughtSpot, Business Objects, SAP, CRM, and AI/ML tools.
Proven ability to tell compelling stories using data visualization tools such as ThoughtSpot, Tableau, or Power BI.

Responsibilities

Analyze delivery exceptions, losses, damage, and theft across all routes to market to identify root causes, recurring patterns, and emerging risks.
Quantify financial exposure from carrier failures, credits, and claims, and build business cases for corrective action.
Drive carrier claims and recovery performance, working with carriers to improve claim accuracy, resolution time, and recovery rates.
Partner with Product Security to identify high-value shipment risks, lead data-driven loss investigations, and strengthen carrier vetting and freight security controls.
Shift the team from reactive case resolution toward upstream defect prevention, building joint data visibility with carriers and logistics operations to identify and stop recurring failures at their source.
Connect data across order management, shipment tracking, carrier, claims, and service systems to create a trusted view of each exception.
Serve as the team’s authority on exception, loss, and claims KPIs, and influence internal teams and carriers to act when performance falls outside agreed SLAs.
Transition routine reporting and investigation steps to proactive, exception-based dashboards that provide stakeholders with self-service visibility.
Use AI-assisted tools, including LLMs, GenAI assistants, and document and image analysis, to speed investigations, review proofs of delivery and shipping documents, summarize findings, and surface patterns.
Help shape a next-generation exception management platform by defining business rules, data requirements, and integration needs, and testing and validating new capabilities before launch.
Standardize exception and investigation processes across distribution centers, carriers, and channels so work is consistent, measurable, and scalable.
Lead exception and loss readiness for peak events, including New Product Introductions and Order By Deliver By.
Provide key inputs to weekly and quarterly operations and carrier business reviews with Logistics, Planning, Finance, Product Security, carriers, and senior leadership.
Lead cross-functional and global initiatives across time zones from concept through implementation with minimal guidance.
Coach and mentor junior analysts, set standards for data quality and investigative rigor, and improve team operations.