Delivery Driver

Dead River Company•Northampton, MA

9d•Onsite

About The Position

Safely, efficiently, and courteously deliver petroleum products to residential and commercial customers. The Delivery Driver reports to the Delivery Driver Manager and follows federal and state regulations, company policy, and established delivery standards, with an emphasis on customer service, efficiency, and productivity. Drivers maintain a safe, clean, and properly equipped vehicle; communicate with dispatchers, routing specialists, customers, and other employees; and promptly report customer concerns, accidents, spills, overfills, wrong deliveries, and other problems. The role includes participating in a night and weekend on-call schedule and may involve priming furnaces for customers out of oil or performing a leak test and lighting a pilot for customers out of propane. Drivers may also cross-train or support other departments as needed. About half of the work is outdoors, making deliveries in all weather conditions and temperatures ranging from below zero to above 90 degrees. The work involves exposure to petroleum-product fumes and moderate truck and pump noise and vibration. Physical activity includes frequent standing, walking, sitting, hand and arm use, talking, and listening; occasional stooping, kneeling, crouching, crawling, and climbing; and pulling a delivery hose weighing up to 75 pounds for up to 150 feet, an average of 30 times daily. Employees may occasionally help move objects heavier than 75 pounds.

Requirements

Must be at least 21 years of age.
Class B Commercial Driver's License with hazardous materials endorsement is required.
Must be able to pass a D.O.T. physical.
Subject to pre-employment and random drug testing.
Must be dependable, committed to exceptional customer service, able to work independently, and willing to work as part of a team.
Must be able to pull a delivery hose weighing up to 75 pounds for up to 150 feet, an average of 30 times daily.
Must be able to work outdoors in all weather conditions and handle exposure to petroleum-product fumes, moderate truck and pump noise, and vibration.

Nice To Haves

High school diploma or equivalent is preferred.
At least one year of previous truck driving experience is preferred.
CETP training and certification is required to deliver propane.
An apprentice oil burner license is required for oil delivery drivers who prime furnaces.

Responsibilities

Perform a daily safety check of the delivery vehicle and report items needing repair.
Review the daily manifest, load the truck, and make deliveries in accordance with regulations and company policy.
Follow established delivery standards focused on customer service, efficiency, and productivity.
Attend delivery driver meetings (huddles) and take an active role.
Communicate effectively with Delivery Center dispatchers and routing specialists.
Proactively report customer concerns and other problems encountered.
Maintain a neat personal appearance and clean uniform.
Learn and proficiently use the Raven handheld device.
Interact professionally with customers and respect their property.
Keep the truck clean, organized, and stocked with appropriate tools and safety equipment.
Adhere to truck safety standards and immediately report accidents, spills, overfills, and wrong deliveries to a supervisor.
Participate in the night and weekend on-call schedule.
Prime furnaces for customers who are out of oil, or perform a leak test and light the pilot for customers who are out of propane, as applicable.
Cross-train or support other departments as needed.
Plan routes and determine whether to make deliveries based on safety and weather concerns.
Direct customer concerns to the appropriate administrative, service, or delivery personnel.
Perform other work-related duties as assigned.